DaVita Kidney Care · 9 hours ago
Technician II, Desktop Support (IT)
Denver, CO
Full-time
Onsite
Mid Level
$20.50/hr - $28/hrDaVita Kidney Care is dedicated to providing quality patient care and is seeking a Technician II for Desktop Support (IT). This role involves resolving escalated issues from first-level analysts, troubleshooting desktop applications, and minimizing computer downtime.
Health CareHospitalMedicalNutrition
Responsibilities
Act as initial escalation path for 1st level analyst issues that require advanced troubleshooting or work beyond established time frames
Troubleshoot and resolve desktop, software, peripheral and clinical application issues
Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, Blackberry’s, iPads)
Accurately and thoroughly record information into ticket tracking software
Escalate problems as needed to other 3rd level support groups within predetermined time limit
Work closely with other 2nd or 3rd level support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end users
Update tickets, provide status updates and follow up resolutions to customers
Identify and create documents for knowledgebase
Well rounded technician - Enhanced technical skills, communication, documentation clearly and efficient
Point person for the rest of the team
Project related – coordination and implementing with limited delegation duties
Qualification
Required
H.S. Diploma or GED equivalent
Strong hands-on technical skill with personal computers, laptops and peripherals
Excellent written, organizational, communication and customer service skills
Ability to research and resolve issues escalated due to complexity and/or time restrictions
Must work well in a multi-task environment
Must be a self-starter, with the ability to establish priorities
Must have strong interpersonal skills for dealing with customers on a one on one basis
Must possess strong troubleshooting and analytical skills to work through issues
Strong skills in supporting current iterations of Windows and Apple operating systems, MS Office, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers and other peripherals, etc
Benefits
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Company
DaVita Kidney Care
DaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD).
Founded in 1979
10001+ employees
H1B Sponsorship
DaVita Kidney Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (79)
2024 (53)
2023 (81)
2022 (74)
2021 (54)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-05-20Post Ipo Debt· $750M
2024-08-08Post Ipo Debt· $1B
2021-02-24Post Ipo Debt· $750M
Leadership Team
Javier Rodriguez
CEO
Joel Ackerman
Chief Financial Officer
Recent News
2026-02-05
San Gabriel Valley Tribune
2026-02-04
Company data provided by crunchbase