JELD-WEN, Inc. · 23 hours ago
Warranty Coordinator
Oceanside, CA
Full-time
Onsite
Entry Level
$44K/yr - $66K/yr
2+ years expJELD-WEN, Inc. is a leading global designer and manufacturer of building products, and they are seeking a Warranty Coordinator to join their team. The role involves supporting after-sales service by acting as the primary contact for dealers filing warranty claims, ensuring timely and satisfactory resolutions for customer issues.
CommunitiesFurnitureManufacturingWood Processing
Responsibilities
Acknowledge receipt of all claims received via phone and email upon receipt
Initiate and maintain accurate service records for all qualifying incidents
Create service parts orders and chargeable service parts orders
Create field service dispatches as needed
Schedule dispatches and inform customer of appointment dates
Generate and provide customers with quotes for chargeable services
Troubleshoot and advise customers on service-related claims and/or product information
Maintain frequent communication with customers concerning the progress of their claim
Ensure a timely and satisfactory resolution for all incidents of customer dissatisfaction
Maintain a thorough understanding of all LaCantina warranties past and present
Negotiate win/win scenarios for all out of warranty service claims
Develop and maintain resources necessary for identifying and ordering obsolete parts
Familiarize oneself with the history and progression of our product lines
Qualification
Required
Intermediate skill in Microsoft Office applications
Ability to handle escalated customer service situations
Ability to manage escalations and resolve problems in a timely manner
Passionate about providing the exceptional customer experience
Ability to quickly learn new software, systems, processes and our products
Strong communication skills (verbal and written)
2 - 3 years related experience and/or training
High School Diploma
1 - 2 years Customer Service experience with manufacturing products
Preferred
CRM or SAP experience a plus
Benefits
Medical, dental, vision, and basic life insurance
15 days’ vacation leave annually
Ten paid holidays throughout the calendar year
401k Retirement Savings Plan
Prescription Drug Plan
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Employee Assistance Program (EAP)
Tuition Reimbursement
Employee Discount Program
Company
JELD-WEN, Inc.
JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors.
10001+ employees
H1B Sponsorship
JELD-WEN, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$560.6M2024-08-08Post Ipo Debt· $350M
2021-03-01Post Ipo Secondary· $210.6M
2017-01-26IPO
Leadership Team
William Christensen
Chief Executive Officer
Jas Hayes
Executive Vice President, General Counsel & Corporate Secretary
Recent News
2026-01-05
PR Newswire
2025-05-05
2025-05-04
Company data provided by crunchbase