Apetan Consulting LLC · 6 hours ago
Information Technology Support Technician
Grand Blanc, MI
Contract
Onsite
Entry, Mid Level
2+ years expApetan Consulting LLC is seeking an IT Technician to provide support to customers by resolving technical account and connectivity problems. The role involves maintaining logs of incidents, identifying and solving issues, and referring complex problems to other support teams.
Information Technology
No H1B
Responsibilities
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas
The IT Technician performs semi-complex work within technical or paraprofessional area
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex
Documents and refers complex, unusual problems to other support teams
Qualification
Required
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms
HS Diploma or equivalent
Preferred
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Associates degree, bachelor's degree or 2 years of vocational technical training preferred
Benefits
Mileage reimbursement would be paid from hospital to hospital
Company
Apetan Consulting LLC
We are a prominent executive search & selection company, providing a wide range of recruitment solutions for various requirements.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase