Global Accounting Network · 6 hours ago
Desktop Support Analyst
Syosset, NY
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrGlobal Accounting Network is seeking a Desktop Support Analyst to provide frontline technical support in a fast-paced MSP environment. The role involves troubleshooting and resolving day-to-day IT issues for end users, managing support requests, and collaborating with senior engineers for complex problems.
ConsultingFinanceProfessional Services
Responsibilities
Log, document, and manage support requests while ensuring timely and effective resolution within established SLA timeframes
Provide remote support and occasional onsite support for multiple client environments of varying sizes and complexity
Troubleshoot common end-user issues involving Windows PCs, printers, connectivity, email, and standard business applications
Assist with workstation setups, imaging, software installs, and onboarding/offboarding activities
Escalate advanced issues to Level 2/3 engineers with detailed troubleshooting notes and documentation
Follow established processes and contribute to continuous improvement of support workflows
Qualification
Required
Customer-focused and technically capable approach to resolving day-to-day IT issues in a fast-paced MSP environment
Provide frontline technical support to end users across multiple client environments
Assist with troubleshooting, configuration, and installation of various technology assets
Handle common desktop and connectivity issues independently while escalating more complex problems to senior engineers
Log, document, and manage support requests while ensuring timely and effective resolution within established SLA timeframes
Provide remote support and occasional onsite support for multiple client environments of varying sizes and complexity
Troubleshoot common end-user issues involving Windows PCs, printers, connectivity, email, and standard business applications
Assist with workstation setups, imaging, software installs, and onboarding/offboarding activities
Escalate advanced issues to Level 2/3 engineers with detailed troubleshooting notes and documentation
Follow established processes and contribute to continuous improvement of support workflows
Windows desktop support (Windows 10/11)
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
Setup, configuration, and diagnostics of wired and wireless networks
Desktop email client setup and troubleshooting (Outlook / Microsoft 365)
Remote access tools (VPN, Remote Desktop, Terminal Services)
Software installation, configuration, and troubleshooting
Basic backup/recovery troubleshooting and file restoration support
Hardware diagnostics, replacement, and peripheral support (laptops, desktops, printers, monitors, docking stations)
Malware/virus troubleshooting and remediation support (endpoint security tools preferred)
Ability to assist users with software, hardware, and network-related issues in a professional manner
Install, test, and maintain a variety of personal computing and network hardware/software systems
Maintain accurate ticket documentation and produce support documentation/knowledge base articles
Stay current on new technologies and best practices and suggest improvements to workstation and support environments
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Company
Global Accounting Network
Global Accounting Network provides career and talent solutions in the finance sector.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adrian O'Connor
Founding Partner
Company data provided by crunchbase