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InfoVision Inc. · 1 day ago

Desktop Support Engineer

United States

Contract

Remote

New Grad, Entry Level

InfoVision Inc. is seeking a Desktop Support Engineer for a long-term contract position. The role involves providing first level support for end-users, troubleshooting hardware and software issues, and ensuring timely resolution of support tickets.

Information Technology & Services

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Archann Das

Responsibilities

Provide first level support for all end-users

Troubleshoot and resolve hardware, software and voice/data communication systems issues

Escalate calls when appropriate

Write concise, informative tickets

Follow up on all tickets in a timely manner and follow through to resolution

Qualification

Ticketing systemsTechnical support documentationHardware troubleshootingSoftware troubleshootingCustomer serviceMulti-taskingPrioritizationFlexible hoursCall center experienceHelp desk experienceVerbal communicationWritten communicationWorking under pressure

Required

Experience using ticketing systems

Writing technical support documentation

Computer proficiency with hardware and software technologies

Excellent customer service skills

Verbal communication skills

Written communication skills

Ability to multi-task

Ability to prioritize

Ability to work under pressure

Willingness to work flexible hours

Prior customer service experience

Prior call center experience

Prior help desk experience

Company

InfoVision Inc.

Glassdoor4.2

Infovision, founded in 1995, is a leading global IT services company offering enterprise digital transformation and modernization solutions across business verticals.

Founded in 1995

Richardson, TX, US

1001-5000 employees

https://www.infovision.com/

H1B Sponsorship

InfoVision Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (94)

2024 (59)

2023 (59)

2022 (72)

2021 (65)

2020 (90)

Funding

Current Stage

Late Stage

Leadership Team

Mohit Punj, CFA, CPA

Chief Financial Officer

Sampath Paranavitane

Vice President | Senior Client Partner

Recent News

Dallas Innovates

InfoVision Partners to Offer New Managed Security Services Vertical

2023-02-01

livemint.com

InfoVision to hire additional 2,000 engineers in India

2022-04-08

Business Wire India

InfoVision hives off its Product Incubation Lab - Digit7

2022-03-24

Company data provided by crunchbase