ServiceNow · 1 day ago
Workforce Skills & Talent Readiness Director
Atlanta, GA
Full-time
Hybrid
Director/Executive
12+ years expServiceNow is a global market leader in AI-enhanced technology, aiming to transform how organizations work. The Workforce Skills & Talent Readiness Director will serve as a strategic bridge between foundational skills intelligence and executive-ready products, driving talent readiness initiatives and ensuring measurable business impact.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Own identification and prioritization of the highest-value use cases for skills intelligence
Balance immediate wins that build trust and credibility against longer-term initiatives with strategic impact
Maintain a portfolio view across all talent readiness demands, ensuring resources align to moments that matter
Prioritize early wins that demonstrate value before scaling to enterprise-wide transformation
Apply a holistic lens addressing technical skills, AI skills, and human skills as interconnected dimensions of talent readiness
Partner with the Skills Center of Excellence to ensure taxonomy, ontology, and governance foundations translate into usable strategic products
Bridge foundational infrastructure and executive-facing deliverables
Convert skills mapping accuracy and coverage metrics into narratives that resonate with business leaders
Champion governance-before-scale — ensuring pilots meet data quality thresholds before enterprise rollout
Develop executive-ready playbooks that shift leadership discussions from intuition to evidence-based business cases
Create deliverables such as the "perfect anatomy of a seller" or "ideal developer profile" — grounded in the understanding that AI is a job shaper, not a job destroyer
Make talent readiness tangible and actionable
Align with Talent Readiness Narrative team and Skills COE on data foundations
Own the strategic product development process — evolving playbooks as pilots generate new insights
Own design, build, maintenance, and evolution of the Talent Readiness Dashboard
Partner with People Analytics to translate workforce data into executive insights
Define success metrics connecting skills readiness to business outcomes (time-to-productivity, quality transitions, talent pool expansion)
Ensure the dashboard becomes the system of record for workforce intelligence, driving executive decisions on hiring, learning, and mobility priorities
Coordinate across ServiceNow University, HRBPs, Learning & Development, and Strategic Workforce Planning to synchronize skills and talent readiness initiatives
Serve as connective tissue: ensure SNU curriculum reflects taxonomy priorities, HRBPs surface demand signals, and Learning designs against validated capability gaps
Build bridges, create informal networks, and increase shared accountability across teams with competing priorities
Partner with PMO (pooled resource from People Operations) to oversee workforce intelligence workflows
Drive sprint pilots through disciplined program management
Prioritize use cases with clear benchmarks: onboarding acceleration, talent pool expansion, skills match accuracy
Establish KPIs connecting skills readiness to business outcomes
Ensure measurement shifts from training completion to transformation milestones — from gap analysis to transition readiness
Prove ROI before scaling initiatives enterprise-wide
Serve as strategic advisor and thought partner on the full range of demands — managing team OKRs, preparing executive materials, conducting scenario planning, supporting organizational design decisions, and developing stakeholder strategies
Help shape the evolving agenda as the function matures from 01 capability building to scaled enterprise infrastructure
Qualification
Required
12+ years in corporate strategy, talent management, learning & development, organizational transformation, or enablement. Demonstrated ability to apply strategic rigor to workforce and talent challenges in large, complex organizations
Proven track record operating at executive level. Ability to translate strategic priorities into operational playbooks, executive briefings, and actionable recommendations that drive adoption and measurable outcomes
Strategy experience that brings focus and clarity in complex, cross-functional environments where ambiguity is high and alignment must be earned — partnering effectively across functions with different priorities and timelines
Demonstrated ability to prioritize across competing demands — distinguishing immediate credibility-building wins from long-term strategic impact and identifying the moments that matter most
Experience building measurement architectures or analytics frameworks for enablement or learning programs. Instinct to define success criteria upfront, connect business priorities to capability requirements, and use data to demonstrate value — not just report on activity
Experience creating cross-functional governance structures — councils, working groups, alignment forums — that drive shared accountability without direct authority
Strategic Thinking: Ability to see interdependencies across complex organizations and apply critical thinking to multi-dimensional challenges. Designs solutions accounting for upstream and downstream impacts — including the interplay between technical skills, AI skills, and human skills across the global workforce
Executive Influence: Skilled at leadership communication — building credibility with HR and business leaders, translating talent and learning concepts into business language, and driving decisions without direct authority. Comfortable operating at P5 level and synthesizing complex inputs into clear recommendations
Collaborative Leadership: Proven ability to lead group problem-solving in matrixed environments. Builds bridges across HR, Learning, and business teams. Creates informal networks, fosters shared accountability. Aligns diverse stakeholders toward outcomes no single team could achieve alone
Creative Problem-Solving: Approaches challenges with creative thinking. Thrives in ambiguity — structures problems, proposes novel frameworks, and iterates based on feedback. Sees possibilities where others see constraints
Relentless Curiosity: Embodies the principle of going to bed smarter than when you woke up. Continuously learns, questions assumptions, and stays ahead of how AI, learning innovation, and workforce trends reshape the talent landscape
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Motley Fool
2026-02-06
2026-02-06
Company data provided by crunchbase