Johnson & Johnson · 4 hours ago
Associate Director, Program Operations & Supplier Management-PECS
Horsham, Pennsylvania, United States of America
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$122K/yr - $213K/yr
7+ years expJohnson & Johnson is a leader in healthcare innovation, dedicated to improving patient experiences. The Associate Director, Program Operations & Supplier Management will oversee program operations and supplier management to enhance efficiency and effectiveness across patient support programs.
Hospital & Health Care
Responsibilities
Lead and oversee the transformation of manual processes through automation to enhance operational efficiency and effectiveness for PECS and align solutions with strategic business objectives
Lead PECS Contract Pricing Committee (CPC) process design, implementation and continuous improvement efforts
Lead Compliance Governance Committee (CGC) process strategy across PECS organization
Oversee CPC governance processes to ensure compliance in implementing fee for service arrangements
Provides vision and direction for automation initiatives for invoice reconciliation: lead and oversee development, operational dashboards, metrics, IT liaison relationships, and issue resolution
Oversee end-to-end Invoice Reconciliation operations with an emphasis on process time reduction, invoice data integrity, compliance, and streamlined reporting
Ensure data is accurate and create a data governance strategy
Create and maintain process documentation, job aids, and training programs; lead continuous improvements to learning materials and onboarding playbooks
Champions change management, challenge legacy requirements, and lead initiatives to advance strategic PECS objectives
Lead the design and implementation of impactful metrics and visualizations to measure effectiveness, identify opportunities, and communicate progress to stakeholders
Partner with Pharmacy Solutions Team and Specialty Pharmacies (SP) to onboard and operationalize monitoring programs at the SPs for Patient Support Programs (Quality Monitoring Programs (QMP), Compliance Governance Committees (CGC), Key Performance Indicators (KPIs), Invoice & Proof of Service (POS) deliverables)
Lead CGC meetings with Specialty Pharmacies by coordinating the agenda, facilitating discussions and following up on action items
Act as SME for the Pharmacy Solution Team with regards to PECS processes, invoice reconciliation helping to navigate Program Development and operational implementation, leading to a streamlined approach and faster to market program launches
Partners with contracting and pharmacy solutions team to integrate program management and quality assurance criteria into SP RFPs and SOWs to strengthen accountability and patient experience
Establish and cultivate strong supplier relationships with Pharmacy Solutions specialty pharmacies to drive PECS goals & objectives and improve partnership behaviors & performance
Contribute to patient support program RFP and SOW development to standardize operational and KPI contractual language to drive accountability and transparency of patient support program impact
Coach, develop and motivate direct reports
Support a culture of learning, smart risk-taking and experimentation
Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse workforce
Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
You will build and maintain strong relationships across the PECS Solutions team, specifically Pharmacy Solutions as well as key functional partners (JJT, Legal, Compliance, Privacy, Offer Development, Contracting, Finance)
Ability to connect and foster collaboration among diverse teams, both internal and externally
Qualification
Required
A minimum of a bachelor's degree is required
A minimum of 7 years of healthcare business experience (EX: customer service, sales, marketing, market access experience, operations, supply chain, account management) is required
Proven track record of working effectively in a complex organizational structure
Skills in persuading and motivating team members and partners without direct control
Ability to hold and drive accountability across teams, ensuring alignment with business objectives
Preferred
MBA or other related graduate level degree preferred
2+ years of direct people management experience preferred
FPX or other project management certification / experience preferred
Experience in managing vendor relationships and results preferred
Excellent stakeholder management—able to drive alignment across finance, IT, healthcare compliance, legal, and external partners preferred
Proficiency in project management tools (e.g., Gantt charts, project plans, etc.) preferred
Business Data Analysis, Business Savvy, Category Management Strategy, Compliant Spend, Cost-Benefit Analysis (CBA), Developing Others, Inclusive Leadership, Industry Analysis, Inventory Optimization, Leadership, Market Savvy, Negotiation, Performance Measurement, Predictive Modeling, Risk Management, Stakeholder Management, Supplier Collaboration, Sustainable Procurement, Tactical Planning, Team Management, Vendor Management, Vendor Selection
Benefits
Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
This position is eligible to participate in the Company’s long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase