Google · 2 hours ago
Staff Software Engineer, Quality, Shopping Agent
Sunnyvale, CA
Full-time
Onsite
Lead/Staff
$197K/yr - $291K/yr
8+ years expGoogle is a leading technology company that develops next-generation technologies to enhance user interaction with information. The role involves designing and implementing quality metrics for a multimodal shopping agent, ensuring accuracy and brand alignment while collaborating with various teams to optimize AI models.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Design, develop, test, deploy, maintain, and enhance large-scale software solutions
Lead the definition and execution of quality metrics for the shopping agent, ensuring response accuracy, safety, and brand alignment across multimodal interactions (text, voice, image)
Design and implement automated evaluation pipelines and datasets for complex shopping journeys, including virtual try-on, reasoning, and support queries
Collaborate with research and modeling teams to perform quality hill-climbing for foundational models, optimizing prompts and grounding to reduce hallucinations and improve conversion outcomes
Develop robust integration tests for agentic actions (e.g., add-to-cart, checkout) and ensure seamless interoperability between the shopping agent and customer service agent platforms
Qualification
Required
Bachelor's degree or equivalent practical experience
8 years of experience in software development
Experience with Large Language Models (LLMs), including hallucinations, faithfulness, and RAG (Retrieval-Augmented Generation) quality
Experience in C++ and Python and building scalable test automation frameworks for non-deterministic AI systems
Preferred
Master's degree or PhD in Engineering, Computer Science, or a related technical field
8 years of experience with data structures/algorithms
Experience launching and maintaining high-availability consumer-facing AI products
Familiarity with testing multimodal systems (e.g., Voice/Audio) and agents that perform actions (tool use)
Understanding retail workflows (catalog, cart, checkout) and customer support nuances to better design user-centric test scenarios
Excellent problem-solving skills to interpret quality metrics, identify regression patterns, and drive data-informed modeling decisions
Benefits
Health, dental, vision, life, disability insurance
Retirement Benefits: 401(k) with company match
Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
Baby Bonding Leave: 18 weeks
Holidays: 13 paid days per year
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Kleiner Perkins,Sequoia CapitalAndy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
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