Auxis · 19 hours ago
Desktop Support Analyst
Fort Lauderdale, FL
Full-time
Hybrid
Mid Level
3+ years expAuxis is a company that provides technical support services, and they are seeking a Desktop Support Analyst to deliver advanced, hands-on support for end users. This role involves troubleshooting complex desktop and endpoint issues, providing support for Microsoft 365 applications, and managing incidents and requests to ensure a high-quality user experience.
ConsultingInformation Technology
Responsibilities
Serve as the escalation point for desktop and endpoint-related issues from the Service Desk
Troubleshoot and resolve complex hardware, software, and peripheral issues not resolved at first contact
Provide on-site and remote support for desktops, laptops, mobile devices, printers, and conferencing equipment
Perform advanced break/fix activities, device replacements, and workstation moves
Provide advanced support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint
Troubleshoot complex email, calendaring, and Teams collaboration issues
Resolve OneDrive synchronization problems, SharePoint access/permissions issues, and file recovery requests
Support Microsoft Teams meetings, audio/video, conferencing rooms, and collaboration devices
Assist with Microsoft 365 licensing validation, MFA issues, and account access problems
Perform advanced troubleshooting related to Active Directory and Azure AD user accounts
Support identity, authentication, and MFA-related issues
Assist with device enrollment, configuration, and policy enforcement using endpoint management tools such as Microsoft Intune, JAMF, or SCCM
Troubleshoot VPN, remote access, and endpoint security issues
Own escalated incidents through resolution, ensuring timely communication and user updates
Collaborate with Infrastructure, Network, Security, and Application teams on cross-functional issues
Identify recurring issues and contribute to root cause analysis and problem management efforts
Ensure proper documentation and ticket updates in the ITSM platform
Image, configure, deploy, and refresh end-user devices
Support onboarding and offboarding activities, including device setup, access validation, and equipment recovery
Maintain accurate asset records and support hardware lifecycle management
Create and maintain knowledge articles, SOPs, and escalation runbooks
Provide feedback to the Service Desk to improve first-contact resolution
Identify opportunities for automation and process improvement within end-user support
Deliver a high-touch, customer-focused support experience, including executive and VIP users as needed
Ensure compliance with corporate security, data protection, and IT policies
Support continuous improvement of CSAT, SLA performance, and operational maturity
Qualification
Required
Advanced End-User & Desktop Support
Serve as the escalation point for desktop and endpoint-related issues from the Service Desk
Troubleshoot and resolve complex hardware, software, and peripheral issues not resolved at first contact
Provide on-site and remote support for desktops, laptops, mobile devices, printers, and conferencing equipment
Perform advanced break/fix activities, device replacements, and workstation moves
Provide advanced support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint
Troubleshoot complex email, calendaring, and Teams collaboration issues
Resolve OneDrive synchronization problems, SharePoint access/permissions issues, and file recovery requests
Support Microsoft Teams meetings, audio/video, conferencing rooms, and collaboration devices
Assist with Microsoft 365 licensing validation, MFA issues, and account access problems
Perform advanced troubleshooting related to Active Directory and Azure AD user accounts
Support identity, authentication, and MFA-related issues
Assist with device enrollment, configuration, and policy enforcement using endpoint management tools such as Microsoft Intune, JAMF, or SCCM
Troubleshoot VPN, remote access, and endpoint security issues
Own escalated incidents through resolution, ensuring timely communication and user updates
Collaborate with Infrastructure, Network, Security, and Application teams on cross-functional issues
Identify recurring issues and contribute to root cause analysis and problem management efforts
Ensure proper documentation and ticket updates in the ITSM platform
Image, configure, deploy, and refresh end-user devices
Support onboarding and offboarding activities, including device setup, access validation, and equipment recovery
Maintain accurate asset records and support hardware lifecycle management
Create and maintain knowledge articles, SOPs, and escalation runbooks
Provide feedback to the Service Desk to improve first-contact resolution
Identify opportunities for automation and process improvement within end-user support
Deliver a high-touch, customer-focused support experience, including executive and VIP users as needed
Ensure compliance with corporate security, data protection, and IT policies
Support continuous improvement of CSAT, SLA performance, and operational maturity
Strong experience supporting Windows 10/11 and some macOS in an enterprise environment
Advanced hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Solid understanding of Active Directory and Azure AD
Experience with endpoint management tools (Intune, JAMF)
Working knowledge of networking fundamentals (LAN/WAN, Wi-Fi, VPN)
Experience with ITSM tools (ServiceNow, Jira Service Management, etc.)
Strong analytical and troubleshooting skills
Excellent communication skills with both technical and non-technical users
Ability to work independently and manage escalations end-to-end
Customer-service mindset with attention to detail and accountability
Associate or bachelor's degree in information technology or related field, or equivalent experience
3–5 years of enterprise desktop support experience
Preferred
Relevant certifications preferred (Microsoft, CompTIA, ITIL)
Company
Auxis
Auxis is a management, consulting and outsourcing company, specialized in helping senior executives and their teams.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-07-29Acquired
Leadership Team
Alvaro Prieto
Co-Founder and Senior Managing Director, Technology Services
Recent News
2025-11-12
Company data provided by crunchbase