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University of Florida · 16 hours ago

Staff Development & Training Coordinator

Gainesville, FL

Full-time

Onsite

Entry, Mid Level

$53K/yr - $58K/yr

2+ years exp

The University of Florida is seeking a professional level Staff Development and Training Coordinator to join the UFIT Help Desk. This role involves developing and delivering training courses, coordinating hiring and training of student assistants, and providing limited end-user support.

Higher Education

No H1B

Responsibilities

Develops and delivers training courses for the various positions at the UFIT Help

Works with Help Desk management to convert service insights into learning strategies

With the Help Desk Assistant Manager, coordinates hiring and training of student assistants

Provides limited end-user support via phone, email, and chat

Qualification

Master's Degree in EducationTraining entry level professionalsHigh volume call center experienceRelevant experienceVocational/technical training

Required

Master's degree in an appropriate area; or a bachelor's degree in an appropriate area and two years of relevant experience

Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s)