Lawson Products · 8 hours ago
IT Technical Support Specialist, Senior
Bolingbrook, IL
Full-time
Onsite
Mid, Senior Level
$71K/yr - $86K/yr
5+ years expLawson Products is a leader in the MRO industry, dedicated to improving operational efficiency and productivity for its customers. They are seeking a Senior Technical Support Specialist to provide IT technical support for end users, ensuring effective operation of hardware and software systems. The role includes responsibilities such as system administration, user support, and coordination with other IT groups and vendors.
LogisticsSupply Chain Management
Responsibilities
Plans, implements, monitors, and supports corporate hardware and software infrastructure
Deploys, administers, and supports corporate and remote office desktop PCs, laptops, Windows and Android tablets
Performs advanced system and user administration for the entire organization
Installs software and peripheral equipment onto corporate workstations
Manages and installs appropriate operating system and software upgrades, patches, printers, drivers, etc
Provides tier two and three support for incidents and requests escalated by the IT helpdesk
Resolves complex, end-user requests for installs, problem diagnoses, and equipment repairs, performing hands-on fixes, including software/ hardware installation and upgrades
Coordinates support and develops solutions with the other IT groups (BAs, Network, Development) as well as vendors
Consults with Business Analysts and developers to explain software errors and recommend changes to programs
Engages vendors to ensure proper functioning of hardware and software, escalating issues to vendors to request service regarding defective products and compliance
Logs and tracks issues using problem-management software
Prepares standard statistical reports to obtain departmental support metrics
Analyzes and evaluates incident reports and makes recommendations to reduce incident rate
Recommends, implements, and delivers new technical solutions
Tests software and hardware to evaluate ease of use and determine if product will aid user in performing work
Tests new versions of any software
Maintains documentation and system procedures collectively with the support team
Creates and maintains knowledge and self-help documents for the help desk
Writes and maintains user job-aids, training manuals and procedures
Communicates documentation, materials, and notification emails related to IT system changes, upgrades and availability
May perform basic user training for certain software/hardware
Additional duties as assigned
Qualification
Required
Associate's degree in computer science required, bachelor's degree preferred, plus at least 5 years' experience in a technical support environment providing support to users, or an equivalent combination of education and experience
This job requires up to 5% out-of-state travel as required, as well as occasional travel to our McCook, IL facility
Windows 11 operating system expertise
Solid administration knowledge of Microsoft Office 365
Advance knowledge of Active Directory users and computers administration tool experience
Requirement to learn and support proprietary applications
Experience administering anti-virus and malware software
Experience administering end-point management software and tools
Experience supporting Cisco VPN, telecom and voice administration
Advanced application support experience with Microsoft Office products
Working knowledge of a range of PC diagnostic utilities
Strong written/oral communication and interpersonal skills
Exceptional customer service skills and customer interaction abilities
Strong documentation skills
Ability to conduct research into a wide range of computing issues as required
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
On Call availability
Ability to travel to remote offices, including international
Flexibility to work nights/weekends to facilitate hardware/software upgrades or corporate moves
Ability to lift and carry up to 50 pounds (The job requires the ability to lift and move certain pieces of computer hardware including PCs, monitors, servers, printers and other pieces of office equipment.)
Preferred
Basic SQL server backup and operational support is a plus
Microsoft Certifications (CCNA, MCP, MCSE) are highly desirable
ITIL v4 Foundations Certification is a plus
Benefits
401k
Vision
Dental
Medical benefits
Paid holiday
PTO package
Company
Lawson Products
Lawson Products is an industrial distributor of maintenance and repair products.
1001-5000 employees
H1B Sponsorship
Lawson Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Ronald Knutson
EVP, CFO
Rick Pufpaf
SVP, General Counsel, Chief Compliance Officer & Secretary
Recent News
2025-10-31
Company data provided by crunchbase