Fried Frank · 17 hours ago
Applications Support Specialist
New York, NY
Full-time
Onsite
Mid Level
$85K/yr - $95K/yr
3+ years expFried Frank is a leading law firm with a commitment to excellence, integrity, and collaboration. The Applications Support Specialist will support, expand, and maintain the firm's IT desktop and end-user software applications, ensuring their successful operation while providing second-level support to the Information Systems Help Desk and other departments.
AdviceFinancial Services
Responsibilities
Evaluate, install and maintain third-party software applications specific to a particular practice area or department. Communication with and training for end users may be involved
Implement solutions in a timely manner, adhering to deadlines and communicating impediments to meeting them
Support for Firm’s laptops, including software installations when required and high level troubleshooting
Participate in specific Firm-wide software rollouts and upgrades, including testing, piloting, troubleshooting and supporting during and after rollout. Communication with and training for end users will be involved. Monitoring feedback and resolutions with the engineers will be essential
Help maintain the IT Knowledge Base SharePoint site with known resolutions to problems
As needed, perform upgrades, as well as implement solutions and apply fixes during off hours, so as to minimize impact to users
Configure, support and troubleshoot home computers and personal laptops for Firm’s attorneys
Assist in the development and maintenance of documentation for end-users, Help Desk and IT Operations
Serve as second-level support to Deskside Support, Help Desk, IS Operations, and other groups and departments as required. This includes consulting with the helpdesk on steps to take while troubleshooting issues and/or working directly with attorneys and staff
Train the IT Technical Trainer and Deskside Support in new applications that are specific to certain departments, and all remote access
Qualification
Required
Foundation and iManage experience: A solid understanding of Foundation and the iManage Document Management System is strongly preferred
Security: A good grasp of key security concepts
Problem-Solving Skills: Exceptional analytical, troubleshooting, and decision-making skills
Education: Bachelor's degree in Computer Science or comparable experience
Experience: Minimum of three years of experience with application systems
The individual must have excellent systems analysis skills; a clear understanding of the client/server concept and relational database design; and an understanding of the interdependence of programs
They must possess excellent communication skills, both oral and written, and the ability to research, visualize, describe, and develop solutions for both management and end-users
The individual must be able to work effectively with minimal supervision on multiple projects, reprioritizing as necessary
Preferred
Litera Foundation and iManage certifications are strongly preferred
Benefits
Comprehensive medical coverage
Retirement plans
Health and wellness initiatives
Company
Fried Frank
Counsel to many of the world’s largest companies, financial institutions and investment firms.
501-1000 employees
H1B Sponsorship
Fried Frank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (7)
2023 (7)
2022 (9)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
M
Mark Lucas
Partner – Corporate, Mergers & Acquisitions / Private Equity
Saif Mohammed
Partner
Recent News
2026-01-16
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2025-12-25
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