NSK · 17 hours ago
Customer Service Representative - Automotive Aftermarket
Ann Arbor, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expNSK Corporation is a global manufacturer known for its high-precision rolling bearings and automotive components. They are seeking a Customer Service Representative for the Automotive Aftermarket, responsible for managing customer accounts, processing orders, and ensuring customer satisfaction through effective communication and problem-solving.
Machinery ManufacturingManufacturingRetail
Responsibilities
Receives and manages incoming emails, EDI, and phone calls from assigned customers and responds in a timely manner
Maintenance of customer part numbers, demand forecast, and price lists as necessary
Processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product
Collaborate with the internal material planning department (BCD) to locate appropriate products either in the U.S. or global warehouses as necessary
Actively monitors and addresses lack of supply issues on open orders, including weekly reports of backlog status and daily examination of shipping reservations
Prepares and sends sales quotes, monitors status of existing orders, expedites shipments, and addresses any customer service or product return issues
Demonstrates basic technical knowledge of bearing nomenclature and ability to interchange competitor's part numbers
Offers product substitutions when appropriate
Occasionally collaborates with the salespersons on customer meetings via teleconference
Qualification
Required
This job requires a minimum of a High School Diploma or equivalent
2 to 4 years of position-related experience
Preferred
Technical Diploma or Associate's Degree in a related field
Benefits
Full medical, dental, and vision insurance offered
Matching 401(k)
Generous vacation and holidays
Life insurance
Growth opportunities
Company
NSK
Established over 100 years ago, NSK (Nippon Seiko Kabushiki Kaisha) is a Japanese-listed company that has evolved from a regional ball bearing supplier to a roller bearing specialist and automotive supplier with a global market presence.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Parsons
President and CEO
Linda Amstutz
SENIOR ACCOUNT MANAGER
Recent News
Research and Markets
2025-10-13
2025-02-19
Company data provided by crunchbase