Ledgent Technology · 14 hours ago
Desktop Engineer
Phoenix, AZ
Contract
Onsite
Senior Level
$34/hr - $36/hr
6+ years expLedgent Technology is seeking a Desktop Engineer to provide high-quality, customer-focused technical assistance to users across multiple locations. The role involves installing, configuring, supporting, and repairing a wide range of technology systems and equipment, while also participating in infrastructure support and incident management.
Staffing & Recruiting
Hiring Manager
Jack Maeshiro
Responsibilities
Respond to escalated support requests by diagnosing and resolving complex technical issues
Install, configure, and update hardware and software, including patches and system enhancements
Maintain compliance with organizational security requirements and workstation configuration standards
Configure and support network equipment for small office environments
Assist with application deployments through centralized desktop management tools
Assess technology needs at supported locations and request necessary equipment through inventory processes
Troubleshoot and resolve network connectivity and communications system problems
Provide technical support for audiovisual systems, meeting room technology, and web‑conferencing tools
Perform scheduled and unscheduled maintenance to correct system errors or malfunctions
Evaluate user needs and build, modify, install, or test technical solutions
Monitor incident trends, escalate major issues when identified, and contribute to problem‑management efforts
Support asset and inventory management activities in accordance with policy guidelines
Recommend improvements to workflows and service management tools to enhance service quality
Create and maintain technical documentation and provide user training when needed
Assist with onboarding and offboarding technology for multiple remote locations
Participate in software rollouts using group policy
Work independently with minimal supervision, escalating only complex issues to senior staff
Assist with server installation and configuration tasks
Support router configuration and assist with PRI and analog line maintenance
Contribute to administrative tasks for collaboration platforms and productivity tools
Lift, carry, or move up to 50 lbs. of equipment as needed
Stand, walk, or work in confined spaces (such as under desks) for extended periods
Work evenings, weekends, and participate in on‑call rotations when required
Maintain a strong attention to detail and willingness to travel to remote sites
Qualification
Required
Bachelor's degree or equivalent professional experience
At least six years of experience in a customer‑focused technical support or service role
Strong written and verbal communication skills with the ability to interact effectively with diverse users
Customer‑friendly communication style with the ability to explain technical information clearly
Ability to prepare documentation, reports, and correspondence for technical and non‑technical audiences
Understanding of computing concepts such as memory units and binary values
Strong analytical and problem‑solving skills, with the ability to identify issues, gather data, and propose solutions
Ability to manage multiple tasks and long‑term projects concurrently, escalating when needed
Advanced knowledge of desktop operating systems and productivity software
Proficiency in networking fundamentals, including IP addressing, routing, DNS, and firewalls
Familiarity with email systems and protocols, mobile device synchronization, and related technologies
Working knowledge of Active Directory
Strong commitment to delivering excellent customer service
Preferred
Relevant industry certifications (e.g., Microsoft, Apple, ITIL, PMI) are a plus
Experience with virtualization technologies is beneficial
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase