City of New York · 2 hours ago
DEPUTY DIRECTOR OF PROGRAM PLANNING AND MONITORING
Manhattan, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$68K/yr - $98K/yr
4+ years expThe City of New York is seeking a Deputy Director of Program Planning and Monitoring for the Department of Homeless Services (DHS), the largest organization in the U.S. dedicated to addressing homelessness. This role involves managing special projects, interpreting large datasets, and leading initiatives to improve client outcomes within the DHS system.
GovernmentLegalPublic Relations
Responsibilities
Interpret, analyze, and summarize large datasets, presenting findings and making recommendations to agency and unit leadership. Develop questions that elicit measurable responses to capture provider performance
Manage data tracking systems and creating reports, analyzing data and creating charts, write summaries; and create workflows to illustrate program operations and identify barriers
Supervise the development and implementation of surveys and other research techniques to perform quantitative and qualitative analysis using multiple sources of information to inform project planning and development
Oversee the researching of evidence-based, trauma-informed interventions and best practices and how to implement them within the DHS system, making recommendations to senior leadership
Manage new initiatives and special projects by establishing a project plan (e.g., project objectives, metrics, and milestones); defining workgroup member roles; monitoring project performance
Identify problems, researching and developing recommendations, and implementing solutions for program oversight and operations, including streamlining processes, monitoring, tracking, reporting, and evaluation
Manage collaboration with DHS colleagues and City agency partners in developing written documents (e.g., desk guides, one-pagers, policies/procedures, summary reports, presentations) to improve staff practices and support client experiences
Represent OPDI in preparing and facilitating workgroup meetings, representing DHS in meetings with internal and external stakeholders. Serve as the agency liaison to maintain strong cooperative relationships; lead regular working groups with colleagues from other divisions to collaborate on various citywide and agency initiatives
Direct staff on various projects and training; coordinate and direct the workload and activities of staff through individual supervision and coaching to ensure the accuracy, quality, and timeliness of work; Serving as a back-up to the Director
Qualification
Required
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)
A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services
Education and/or experience equivalent to '1' above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in '1' above
Preferred
Experience in a shelter or congregate housing setting
Experience working in an executive office
Familiarity with Performance Metrics & KPI Development – Experience in defining, tracking, and reporting key performance indicators
Knowledge of Strength-Based, Trauma-Informed Practices – Understanding of best practices in serving vulnerable populations
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
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