City of Shaker Heights · 10 hours ago
Community Services Connections Coordinator
Shaker Heights, OH
Full-time
Onsite
Entry, Mid Level
2+ years expThe City of Shaker Heights is seeking a Community Services Connections Coordinator to oversee the delivery of social service programs and referrals. This role involves maintaining partnerships with community stakeholders and providing support to residents in need of social services.
CommunitiesGovernmentInformation Services
Hiring Manager
Leonard Goodwin
Responsibilities
Develop and maintain effective partnerships with county agencies, nonprofit organizations, healthcare providers, schools, and other community stakeholders that provide direct services tailored to individual and community needs
Coordinate and administer social service programs addressing identified community needs. Serve as the City’s primary point of contact for residents seeking assistance; conduct intake assessments, make appropriate referrals, and provide follow-up support as needed
Partner with Senior Adult Programmer to support activities and facilitate meaningful connections with older adults and senior residents
Participate in community engagement initiatives, public meetings, neighborhood association meetings, and school-related functions to increase awareness of available services and strengthen community connections
Collaborate with multiple City departments to deploy institutional resources in support of residents with complex needs and to assist with emergency response efforts during crises or disasters
Partner with community schools and the City Library to identify residents in need of services and connect them with appropriate resources
Develop and deliver educational presentations and training to residents, staff, and community partners as appropriate
Collect, analyze, and provide statistical data, program metrics, and outcome reports to City Administration
Serve as staff support to the City’s Culture and Engagement Committee, including meeting coordination, documentation, and follow-up activities
Qualification
Required
A bachelor's degree in Social Work, Public Administration, Community Development, Sociology, or a related field is required
A minimum of two years of experience in social services, case management, or community outreach initiatives
Considerable experience in project management, including the planning, coordination, and implementation of programs or initiatives
Significant experience working in at least one of the following disciplines: community engagement, neighborhood engagement, community outreach, community organizing, direct service delivery, and ongoing dialogue with community members
Experience in community relations or equivalent training
Thorough knowledge of theory, principles, and practices of diversity, equity, and inclusion
Demonstrated organizational skills to assist in the management of a project
Skill in the use of personal computers, including Microsoft Suite
Strong skills in interpersonal communication, conflict resolution, meeting/discussion facilitation
Ability to build trust and consensus and develop partnerships
Ability to work on several projects/issues at once, manage projects effectively and meet firm deadlines
Ability to prepare and present verbal and written reports clearly and concisely
Ability to research and collect and organize data
Ability to communicate effectively in oral and written form
Ability to deal courteously and effectively with the public
Ability to work with diverse groups of people, responding thoughtfully and tactfully to concerns
Ability to establish and maintain effective working relationships with associates, committees and commissions, Department Directors, elected officials, community organizations, other government agencies, school staff, and the general public
Valid driver's license in the State of Ohio
Preferred
A master's degree in Social Work (MSW) or licensure as a Licensed Social Worker (LSW) is preferred
Community Health Worker certification is considered relevant and related experience for this position
Company
City of Shaker Heights
Just eight miles from downtown Cleveland, Shaker Heights is a walkable, cosmopolitan and distinctive suburb.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Colleen Longshaw Jackson
Chief Diversity, Equity and Inclusion Officer
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