Global Accounting Network · 11 hours ago
Level 3 Support Engineer (MSP Environment)
Syosset, NY
Full-time
Onsite
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expGlobal Accounting Network is a New York-based Managed Service Provider (MSP) seeking a highly skilled Level 3 Desktop Support Engineer to join their technical support team. This role is responsible for handling escalated desktop and end-user issues, leading troubleshooting efforts, supporting VIP users, and serving as a key technical resource for both internal teams and client environments.
ConsultingFinanceProfessional Services
Responsibilities
Serve as the primary escalation point for complex desktop, end-user, and workstation-related issues
Troubleshoot advanced Windows OS, application, profile, and performance issues
Resolve issues involving Active Directory, Group Policy, DNS/DHCP, and authentication failures
Provide root cause analysis and long-term resolution planning for recurring problems
Provide high-touch support for executive/VIP users across multiple client environments
Communicate effectively with end users and stakeholders, translating technical concepts into clear solutions
Support both remote and onsite troubleshooting as needed across the NYC metro area
Support and troubleshoot Microsoft 365 services including Outlook, Exchange Online, Teams, OneDrive, and SharePoint
Manage and troubleshoot endpoint management tools such as Intune, Azure AD, and MDM policies
Support MFA issues, conditional access troubleshooting, and identity-related incidents
Assist with server-level troubleshooting (Windows Server environments) when desktop issues overlap
Support printers, networking connectivity issues, VPN access, and remote desktop environments
Collaborate with Network/System Engineers to resolve infrastructure-related incidents
Assist with workstation deployments, migrations, and onboarding/offboarding processes
Support Windows 10/11 upgrades, hardware refreshes, and endpoint security rollouts
Contribute to implementation of new tools, standardization efforts, and client technology improvements
Create and maintain technical documentation and KB articles
Improve SOPs and troubleshooting workflows for Level 1 and Level 2 teams
Provide mentorship and guidance to junior technicians
Qualification
Required
5+ years of desktop support experience (including escalation support)
Strong Windows 10/11 troubleshooting experience in business environments
Strong knowledge of Active Directory, Group Policy, and user administration
Experience supporting Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience working in an MSP or multi-client environment
Strong customer service skills with the ability to manage multiple priorities
Ability to work onsite at client locations when needed
Preferred
Experience with Intune, Azure AD, Conditional Access, and endpoint compliance policies
Familiarity with RMM and PSA tools (ConnectWise, Autotask, Kaseya, NinjaOne, etc.)
PowerShell scripting experience for automation and troubleshooting
Experience with endpoint security tools (SentinelOne, CrowdStrike, Defender for Endpoint)
Certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance
Company
Global Accounting Network
Global Accounting Network provides career and talent solutions in the finance sector.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adrian O'Connor
Founding Partner
Company data provided by crunchbase