Right Restoration Partners · 19 hours ago
Field Systems Enablement Lead
Atlanta Metro
Full-time
Hybrid
Mid Level
$90K/yr - $110K/yr
3+ years expRight Restoration Partners is a private-equity-backed restoration services platform focused on supporting homeowners during difficult times. The Field Systems Enablement Lead is responsible for planning and delivering training to ensure effective adoption of the company's Field Service Management platform among various operational roles.
ConstructionEnvironmental ConsultingWater
Hiring Manager
Stephen Isenberg
Responsibilities
Design and deliver role‑based training programs for field technicians, estimators, project managers, dispatchers, and office staff on the FSM platform and integrated business systems (accounting, communication, and document tools)
Develop clear, practical training materials, including instructor‑led slide decks, quick reference guides, workflow playbooks, e‑learning modules, and short how‑to videos tailored to restoration use cases
Conduct live in‑person classes at branch locations and virtual classes via Microsoft Teams or similar platforms; provide 1:1 or small‑group coaching as needed to reinforce learning
Collaborate with software partners, and business leaders to understand upcoming releases, configuration changes, and process updates, and translate them into updated training content and communication
Support new office openings, service line launches, and phased rollouts by creating deployment training plans, coordinating schedules, and ensuring training environments and data are ready before go‑live
Act as a change‑management champion by explaining the “why” behind the FSM solution, modeling best‑practice usage, and reinforcing data quality, documentation standards, and safety/compliance workflows
Maintain a training calendar, manage enrollments, track attendance/completions, and capture assessment scores or certifications using the company’s learning management or tracking tools
Gather feedback through surveys, ride‑alongs, and manager check‑ins to identify training gaps, then iterate on content and delivery for continuous improvement
Support user acceptance testing and pilot programs by documenting key scenarios, observing how end users interact with the system, and feeding findings back to IT and project teams
Serve as an escalation point for “how do I use the system?” questions and product owners to resolve issues and update training assets accordingly
Qualification
Required
3+ years in a systems training, implementation, or super‑user role supporting a field service, FSM, or CRM platform (e.g., Salesforce, Service Titan, or similar)
Demonstrated experience training both field service technicians (mobile workflows) and office personnel (dispatch, scheduling, invoicing, and reporting)
Background working with or supporting trades, construction, restoration, home services, facilities management, or other field‑based operations
Proven ability to design and deliver engaging adult‑learning experiences using a mix of classroom, virtual, and self‑paced methods
Strong communication, facilitation, and interpersonal skills, with the ability to simplify technical concepts for non‑technical audiences and adapt to different learning styles
Solid organizational and project management skills, including the ability to manage multiple training initiatives, locations, and stakeholder groups simultaneously
Proficiency with Microsoft 365 (Teams, PowerPoint, Word, Excel) and comfort learning new content‑authoring tools or LMS platforms
Willingness to travel regularly to branch offices and job‑site meetings to deliver onsite training and observe real‑world workflows
Preferred
Hands‑on experience participating in an FSM, CRM, or ERP deployment, including involvement in requirement sessions, configuration reviews, pilots, or cutover support
Prior use or deployment experience with Salesforce Field Service, ServiceTitan, or other leading FSM platforms
Familiarity with restoration‑specific processes such as work order creation, job costing, equipment tracking, mitigation and reconstruction workflows, and insurance carrier documentation
Experience using e‑learning development tools such as Scribe, Camtasia, or Captivate to build interactive learning content
Exposure to change‑management, instructional design, or learning principles
Company
Right Restoration Partners
Right Restoration Partners offers restoration for water, fire, mold, and asbestos damage, including cleanup and reconstruction.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase