New York Life Insurance Company · 15 hours ago
Senior Associate, Senior Product Designer, Field Experience
New York, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $143K/yr
5+ years expNew York Life Insurance Company is a Fortune 100 Company that values diversity and humanity in its culture. The Senior Associate, Senior Product Designer, Field Experience role involves designing tools and experiences for agents/advisors to enhance their business efficiency, focusing on simplifying complex workflows and ensuring alignment with business goals.
FinanceFinancial ServicesInsurance
Responsibilities
Lead early-stage design concepting by turning ambiguous problem spaces into clear, testable concepts and experience flows grounded in user and business needs
Work closely with design leadership to ensure consistent application of standards and alignment with evolving strategic direction
Translate validated concepts into detailed, production-ready design specifications, including component-level documentation, edge cases, and responsive behaviors
Partner closely with engineering during handoff and implementation, providing clear design artifacts, answering questions, and reviewing builds to ensure high-quality execution
Design end-to-end experiences for agent/advisor-facing products and workflows, ensuring each experience is fast, clear, and aligned to business goals and regulatory requirements
Prioritize design work across multiple workstreams in the Field Productivity value stream, balancing long-term vision with near-term delivery in partnership with Product and Engineering
Plan and run research and discovery with field users (agents/advisors, field managers, service teams) to understand real-world workflows, constraints, and pain points, then translate insights into experience strategy and UX decisions
Drive consistency and quality by leveraging and evolving shared design systems, patterns, and standards so field tools feel cohesive and familiar
Use outcomes and insights (e.g., task time, adoption, error rates, satisfaction) to iterate and continuously improve field productivity
Partner with cross functional teams for delivery: Collaborate with design leadership, product owners, engineering, operations, compliance, and field stakeholders, driving alignment and decision-making across a large-scale, multi-year implementation and in-year MVP delivery
Contribute to co-creation and workshops: Participate in working sessions and to define and ideate, align stakeholders, and enable confident decisions
Partner with design leadership: Collaborate closely with design, product, business, and field leadership across NYL to shape direction, maintain alignment with strategic objectives, and advocate for a cohesive, experience-led vision across teams
Qualification
Required
Portfolio ••Please include a portfolio or case studies as a document or link with your resume when applying, including any passwords. Please DO NOT use Drop box or other file sharing solution, we cannot access it.••
Expert understanding of human-centered design principles, interaction design, visual design, and user experience
A bachelor's in a relevant field such as Design, Interaction Design, Communication Design or a related discipline. Equivalent practical experience will also be considered
At least 5 years in digital product design, including a track record of shipping high quality designs for complex workflows (e.g., CRM, sales enablement, case management, servicing) across responsive web and/or native apps
Experience with designing for multiple projects in a fast-paced, very deadline-driven environment
Experience leveraging design systems and comfort working with data-heavy, workflow-driven experiences and structured systems
A successful track record of shipping digital experience designs in a Scaled Agile (SAFe) environment across a range of front-ends and platforms (e.g., workflow tools, CRM platforms, low/no-code platforms, framework-based front ends, native apps)
Familiarity with technical architecture concepts including service-oriented architecture and micro-services, data models, and front-end programming (e.g., HTML, CSS)
Mastery of design and prototyping tools (e.g., Figma, Adobe Creative Suite) and digital whiteboard/facilitation tools (e.g., Figjam, Miro)
Adaptable with the ability to bring clarity and structure to ambiguity
Strong communication skills: Ability to leverage your expert communication, presentation, and interpersonal skills with cross-functional teams, stakeholders, and executives
Strong organization and attention to detail
Preferred
Experience in life insurance, financial services, or another highly regulated industry - especially building tools for field sales organizations (agents/advisors) and complex application or servicing workflows
Benefits
Flexible work arrangements: We’re blending the best parts of both worlds so you can maximize your work experience and gain a better work-life balance
Time away: Generous time off plans, holiday schedules, and summer Fridays
Extensive health coverage: Medical, dental, vision coverage, and bonus flexible spending accounts
Caring support for new parents: Fertility treatments and support, eight weeks paid leave for all parents whether through birth, adoption, foster care, or surrogacy, total parental leave for up to six months, and back-up childcare options
Opportunities to prosper professionally and career coaching: Career development, including professional training and development programs, and tuition reimbursement
Wellness benefits: On-site amenities, including gym facilities, cafes, and wellness centers
Explore our full set of benefits
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
10001+ employees
H1B Sponsorship
New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (99)
2023 (85)
2022 (77)
2021 (48)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Craig DeSanto
CEO
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Recent News
2026-01-13
2026-01-05
Insurance News in the United States
2025-12-13
Company data provided by crunchbase