Panera Bread · 20 hours ago
Sr Analyst, Voice of Guest Insights
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $147K/yr
4+ years expPanera Bread is seeking a Sr. Analyst for Voice of Guest Insights to enhance guest experience through data analysis and collaboration. The role involves gathering guest feedback, developing insights, and presenting findings to leadership to drive operational improvements and guest satisfaction.
BakeryCateringFood and BeverageRestaurants
Responsibilities
Gather and analyze guest feedback from multiple sources (e.g., surveys, contact center data, online reviews) to identify trends, issues, and opportunities
Develop and maintain dashboards and reports that communicate key guest insights, operational performance, and satisfaction metrics to leadership and operational teams
Partner with Operations and Guest Services teams to address critical guest pain points and recommend actionable solutions that drive guest satisfaction and operational efficiency
Collaborate with IT and data science teams to ensure seamless integration of VoG tools and technologies
Work with Marketing to assess the impact of promotional campaigns on guest sentiment and experience
Use advanced data analytics techniques to uncover insights that support data-driven decision-making at the corporate and store level
Identify root causes of recurring guest feedback themes and recommend operational or strategic changes
Partner with Operations to implement solutions that improve the guest experience, track the success of these initiatives, and make data-backed recommendations for continuous improvement
Contribute to initiatives aimed at enhancing guest engagement, loyalty, and overall satisfaction
Present findings and recommendations to leadership, highlighting guest feedback trends, operational impact, and opportunities for improvement
Produce monthly and quarterly VoG reports to guide operational and strategic decisions
Qualification
Required
Bachelor's degree in Business, Operations Management, Data Analytics, or a related field
4-5 years of experience in a customer experience, operations support, or analytics role, preferably in the retail, food service, or hospitality industries
Experience with VoG or Voice of Customer (VoC) programs and tools (e.g., Medallia, Qualtrics, InMoment)
Proficiency with analysis tools including Excel, PowerBI, OBIEE, Tableau, Medallia, Qualtrics, or similar
Strong strategic, analytical, and problem-solving skills
Ability to understand Panera's business model through metrics and analysis that drive insights and actions
Understanding of survey capabilities and experience with measures of guest satisfaction
Effective style of presenting solutions to senior executives and staff at varying levels across the organization
Strong analytical skills and experience using tools like Excel, Tableau, Power BI, or SQL for data analysis and reporting
Excellent communication skills, with the ability to present complex data in a clear and actionable manner to cross-functional teams and leadership
A collaborative mindset, with the ability to work effectively in a fast-paced, team-oriented environment
Detail-oriented, with the ability to manage multiple projects and deadlines
Company
Panera Bread
Panera Bread is a bakery-cafe chain restaurants offers a wide array of pastries and baked breads. It is a sub-organization of JAB Holding Company.
10001+ employees
H1B Sponsorship
Panera Bread has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$100M2017-04-05Acquired
2014-06-16Post Ipo Debt· $100M
1991-01-14IPO
Leadership Team
Earl Ellis
Executive Vice President and Chief Financial Officer
Mark Shambura
Chief Marketing Officer
Recent News
2026-02-04
2026-02-03
2026-02-03
Company data provided by crunchbase