Tailored Management · 1 day ago
Desktop Support Engineer
United States
Contract
Remote
New Grad, Entry Level
$28.05/hr - $28.05/hrTailored Management is seeking a Desktop Support Engineer to provide first level support for all end-users. The role involves troubleshooting and resolving hardware, software, and communication systems issues while ensuring timely follow-up on support tickets.
ConsultingHuman ResourcesInformation Technology
Hiring Manager
Dinesh Metari
Responsibilities
Provide first level support for all end-users
Troubleshoot and resolve hardware, software and voice/data communication systems issues
Escalate calls when appropriate
Write concise, informative tickets
Follow up on all tickets in a timely manner and follow through to resolution
Qualification
Required
Provide first level support for all end-users
Troubleshoot and resolve hardware, software and voice/data communication systems issues
Escalate calls when appropriate
Write concise, informative tickets
Follow up on all tickets in a timely manner and follow through to resolution
Experience using ticketing systems
Writing technical support documentation
Computer proficiency with hardware and software technologies
Excellent customer service skills
Excellent verbal communication skills
Excellent written communication skills
Ability to multi-task
Ability to prioritize
Ability to work under pressure
Willingness to work flexible hours
Prior customer service experience
Prior call center experience
Prior help desk experience
Windows Support
Deskside Support
End User Device Support
Preferred
Remote (PST time preferred)
2nd shift, local time (4:00 PM - 12:00 AM, Mon through Fri)
Targeting Feb 2026 start date
Benefits
Medical
Dental
Vision
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
Founded in 2009
501-1000 employees
H1B Sponsorship
Tailored Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase