Highland Electric Fleets · 10 hours ago
Technical Trainer
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expHighland Electric Fleets is a leading provider of Electrification-as-a-Service, focused on making electric fleets accessible and affordable. The Technical Trainer will be responsible for executing comprehensive technical training programs to ensure customer self-sufficiency in maintaining and repairing electric vehicles and charging infrastructure.
Fleet ManagementTransportation
Responsibilities
Execute comprehensive technical training programs aligned with Highlands Training Matrix timeline and objectives, including commissioning, basic troubleshooting, advanced troubleshooting, and specialized technical competencies across multiple delivery phases
Customize training delivery based on customer-specific balance-of-system configurations, adapting content to the specific bus models and charger types deployed at each customer site
Train customers and Highland’s Technicians on the proper use of OEM diagnostic software and tools, Highlands custom-engineered diagnostic tools, and OEM web portals used for depot-level repairs and technical support
Ensure customers and Highland’s Technicians achieve technical self-sufficiency in performing maintenance, diagnostics, and repair operations on electric vehicles and charging infrastructure without ongoing onsite support
Conduct hands-on training sessions covering lockout/tagout (LOTO) procedures, zero voltage verification, high-voltage safety protocols, component replacement, software-based troubleshooting, and fault detection processes
Deliver training on advanced diagnostic techniques, including CAN trace analysis, isolation fault detection, thermal management diagnostics, battery management system troubleshooting, and power electronics diagnostics
Provide engineering-level support and troubleshooting assistance to customers when complex repair challenges exceed standard training scope, serving as an additional escalation point for technical issues
Compile and organize training materials from Highland, OEM partners, and third-party sources into cohesive, customer-ready training curricula
Develop and maintain training documentation, quick reference guides (QRGs), standard operating procedures, and troubleshooting flowcharts for customer use
Assess training effectiveness through hands-on evaluations, competency certifications, and post-training follow-up to ensure knowledge retention, and maintain accurate records of training sessions, competency assessments, and technical support interactions
Maintain deep technical expertise across all Highland OEM platforms, charging equipment, diagnostic tools, and subsystem components through continuous learning and manufacturer training programs
Collaborate with Highland's Technology and Engineering teams to stay current on system updates, new diagnostic tools, software platforms, and emerging technical solutions
Adapt training content and delivery methods to accommodate different learning styles, technical backgrounds, and operational environments across diverse customer organizations
Qualification
Required
5+ years of experience in automotive or heavy-duty vehicle maintenance, diagnostics, and repair
3+ years of technical training or instruction experience (EV experience preferred)
Strong technical knowledge of electric vehicle powertrains and vehicle diagnostics, with expertise in using OEM diagnostic software, scan tools, and diagnostic equipment
Experience and familiarity with National Standards, lockout/tagout procedures, and high-voltage safety protocols; ASE certifications, or equivalent EV-specific certifications strongly preferred
Excellent communication, presentation, and instructional design skills with ability to explain complex technical concepts to diverse audiences, develop training materials, and manage multiple customer training programs simultaneously
Valid Commercial Driver's license with clean driving record and willingness to travel extensively to customer sites (up to 50% travel); ability to work independently, adapt to varying site conditions, and operate in a fast-paced environment with evolving technology
Benefits
Health, Vision, and Dental coverage for employees & their dependents
Life insurance, public transportation assistance
Generous Paid Time Off
401(k) program and company match
Company
Highland Electric Fleets
Highland Electric Fleets is a turnkey solutions provider that delivers electric school buses to school districts and fleet providers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$150MKey Investors
Aiga Capital Partners
2025-12-10Series Unknown· $150M
Leadership Team
Duncan McIntyre
CEO
Recent News
2026-01-14
2026-01-07
2025-12-17
Company data provided by crunchbase