NEOGOV · 2 days ago
ESL Lab Aide III (Part Time)
Various SLCC locations, UT
Full-time, Part-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expSalt Lake Community College is Utah’s largest open-access college, and they are seeking an ESL Lab Aide III to provide technical support for ESL computing labs. This role focuses on assisting ESL students with technology and ensuring a supportive learning environment.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide technical support for English as a Second Language computing labs at the South City and Redwood campuses
Assist ESL students with the use of computers, printers, and other portable devices in a supportive and instructional manner
Provide support to students and faculty by answering general questions related to class assignments and software applications, with an emphasis on ESL coursework and tools
Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues, escalating more complex problems to supervisors or other technical staff as appropriate
Qualification
Required
Applicants must be authorized to work in the United States
All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date
Strong written and verbal communication skills, with the ability to produce clear and accurate documentation, using plain language and visual or step-by-step guidance when supporting ESL students
Working knowledge of Canvas, Microsoft Windows, other Microsoft applications, and learning management systems commonly used in ESL instruction
Student-service oriented, dependable, and responsive to user needs, with patience and sensitivity to language learners
Strong organizational skills and the ability to work effectively with staff, faculty, and students at all skill and management levels, including ESL faculty and multilingual students
Knowledge of computer lab operations, including providing technical support to students and faculty in ESL learning environments
Ability to train and support users with varying levels of technical proficiency, including students with limited English proficiency
Demonstrated creativity, flexibility, and initiative in problem-solving
Ability to learn new systems, technologies, and procedures quickly
Strong working knowledge of personal computers, including hardware setup and troubleshooting, software installation, performance tuning, and general maintenance
Assist ESL students with the use of computers, printers, and other portable devices in a supportive and instructional manner
Provide support to students and faculty by answering general questions related to class assignments and software applications, with an emphasis on ESL coursework and tools
Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues, escalating more complex problems to supervisors or other technical staff as appropriate
Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College
Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities
Two or more years of experience in a technical support environment; preferably in an educational environment
Experience working with ESL students, multilingual populations, or in an instructional or student support role within an educational setting
Benefits
Salt Lake Community College is a participating employer with Utah Retirement Systems (“URS”).
In addition to URS, SLCC offers several other retirement account options.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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