Express Flooring · 2 hours ago
Installation Coordinator
San Antonio, TX
Full-time
Onsite
Mid Level
$23/hr - $25/hr
3+ years expExpress Flooring is a leading provider of residential and commercial flooring solutions, seeking an Installation Coordinator to oversee scheduling and coordination of flooring installation projects. The role involves managing contractor-to-customer relations, ensuring customer satisfaction, and maintaining accurate project documentation.
Retail
Responsibilities
Schedule installations, customer appointments and coordination with contractors
Assist in the scheduling, dispatching, progress management, and completion of all projects in a timely & professional manner
Maintaining inventory levels, staging materials for crew loadouts, and assisting with loading/unloading trucks
Communicating with installers, customers, and contractors to ensure projects are on track and that any issues are resolved
Document and maintain accurate, clear, and up-to-date systems and accounts for all active projects
Manage contractor-to-customer relations ensuring efficient project execution
Drive installed revenue to meet forecasted sales and budget goals
Provide the highest level of customer service
Daily, weekly, & monthly KPI reporting
Provide interdepartmental support as needed
Miscellaneous duties as assigned
Qualification
Required
High School Diploma or GED
3+ years prior experience providing direct customer support/customer service
Strong Communication Skills: Ability to communicate clearly and effectively with various stakeholders
Customer Service Skills: Ability to handle customer inquiries and complaints in a professional and efficient manner
Problem-Solving Skills: Ability to identify and resolve issues that may arise during the installation process
Organizational Skills: Ability to manage multiple projects, prioritize tasks, and maintain accurate records
Basic Computer Skills: Proficiency with software programs like Microsoft Office
Operate a motor vehicle
Stand – Walk – Lift – Climb – Talk - Hear
Use hands to finger, handle or feel - Reach with hands or arms
The Weight or Force requirement in this position is: Up to 60 pounds
Vision Requirements: This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors)
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Preferred
Experience with Relevant Software: Familiarity with software used for scheduling, inventory management, and project tracking preferred
Forklift certification (prior or current)
Benefits
Comprehensive medical, dental, and vision plan options
Company-paid virtual primary care, urgent care, and mental health coverage
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Company-paid loss support and legacy planning
Company
Express Flooring
Express Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Silvers
Chief Executive Officer
Bruno Ienni
Chief Financial Officer
Company data provided by crunchbase