Brixmor Property Group · 7 hours ago
Desktop Support Technician
Roswell, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expBrixmor Property Group is seeking an IT support professional to provide technical support for over 500 employees in a hybrid work environment. The role involves responding to and resolving support requests, maintaining high customer service standards, and managing various hardware and software issues.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Prioritize, respond to, resolve and document user issues utilizing a helpdesk system
Installs, troubleshoots, and diagnoses PC, printer, and network problems in both an in person and remote support frameworks
Utilize Active Directory, Entra, and the Microsoft 365 Admin Center to administer user accounts and their security
Mobile device management and Endpoint administration utilizing InTune and other tools
Video conference support and scheduling in a Zoom/Teams environment
Work with hardware and software support vendors to resolve issues
Develops and maintains installation and support technical documentation
Develops and delivers end user documentation and training
Assists in maintaining an inventory of all hardware and software
Performs PC deployment for new employees and relocation of equipment for office moves
Performs daily checkout procedures to ensure the health of the network, SAAS applications and servers
Image creation / management / deployment
A knowledge of Cyber Security best practices
Software upgrades and deployments
Qualification
Required
Bachelor's Degree in Information Technology, Information science, or equivalent years of experience
2 - 4 years of experience with helpdesk/desktop support in a professional environment
Technical knowledge of PC, server and printer hardware
Highly motivated with a sense of urgency and ownership
Superior team player attitude, excellent communication skills, superior customer handling skills, project management skills and the capacity to work with minimum supervision
Outstanding ability in troubleshooting desktop computer issues, both hardware and software
Strong technical knowledge of Windows 11, Microsoft 365 Applications and Adobe Acrobat
Strong remote support skills with experience supporting mobile users
Able to solve problems quickly under the highest pressure
Microsoft Deployment Tools for image creation/deployment
A knowledge of Cyber Security best practices
Software upgrades and deployments
Prioritize, respond to, resolve and document user issues utilizing a helpdesk system
Installs, troubleshoots, and diagnoses PC, printer, and network problems in both an in person and remote support frameworks
Utilize Active Directory, Entra, and the Microsoft 365 Admin Center to administer user accounts and their security
Mobile device management and Endpoint administration utilizing InTune and other tools
Video conference support and scheduling in a Zoom/Teams environment
Work with hardware and software support vendors to resolve issues
Develops and maintains installation and support technical documentation
Develops and delivers end user documentation and training
Assists in maintaining an inventory of all hardware and software
Performs PC deployment for new employees and relocation of equipment for office moves
Performs daily checkout procedures to ensure the health of the network, SAAS applications and servers
Image creation / management / deployment
Preferred
Technical knowledge MAC OS, iPhone and iPad a plus
Microsoft certifications: MCP, MCSA, MCSE a plus
Administration software: InTune, LanSweeper, Ninja One a plus
Creating Windows PowerShell scripts a plus
Benefits
Very competitive pay commensurate with background and responsibilities
Benefits and perks package that supports career engagement, growth, good health and connection with teammates and our communities
Company
Brixmor Property Group
Brixmor Property Group is a internally-managed real estate investment trust
501-1000 employees
H1B Sponsorship
Brixmor Property Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (3)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.6B2025-09-04Post Ipo Debt· $400M
2025-02-27Post Ipo Debt· $400M
2024-05-22Post Ipo Debt· $400M
Leadership Team
Brian Finnegan
Chief Executive Officer & President
Steven Gallagher
EVP, Chief Financial Officer and Treasurer
Recent News
San Bernardino Sun
2026-01-19
2026-01-05
PR Newswire
2025-11-24
Company data provided by crunchbase