LX Pantos Americas · 20 hours ago
Implementation Manager
Teaneck, NJ
Full-time
Onsite
Mid Level
$65K/yr - $88K/yr
3+ years expLX Pantos Americas is focused on logistics solutions, and they are seeking an Implementation Manager to lead the onboarding and implementation of new and existing customers. This role involves managing the transition from contract signing to operational go-live, ensuring all processes and teams are prepared to deliver services effectively.
Transportation/Trucking/Railroad
Responsibilities
Lead end‑to‑end implementation of new logistics customers and services
Manage the full transition from sales handover to live operations
Develop detailed implementation plans, including scope, timelines, milestones, risks, and dependencies
Coordinate cross‑functional teams (Operations, Transport, Warehousing, IT, Finance)
Facilitate customer kick‑off meetings, go‑live readiness reviews, and post‑go‑live stabilization activities
Define and document operational processes, SOPs, workflows, and RACI structures
Oversee system configuration, validation, and testing
Establish KPIs, SLAs, and operational reporting in alignment with contractual commitments
Ensure resource planning, capacity alignment, and network readiness for launch
Identify implementation risks and develop mitigation and contingency plans
Serve as the escalation point for all implementation‑phase issues
Lead root‑cause analysis and corrective action planning
Safeguard business continuity throughout transitions and migrations
Act as the primary point of contact for customers during the implementation phase
Manage expectations for both internal and external stakeholders
Deliver regular status updates, progress reports, and executive summaries
Facilitate decision‑making and issue alignment across cross‑functional teams
Capture lessons learned and embed improvements into standard processes
Support operational governance initiatives and ensure adherence to best practices
Qualification
Required
3–5 years of experience in logistics, supply chain, implementation, or project management
Strong understanding of transport and/or contract logistics operations
Excellent project management and organizational skills
Strong analytical thinking with effective problem‑solving capability
Exceptional communication and presentation skills in English
Ability to manage multiple implementations in a fast‑paced, complex environment
Proficiency in Microsoft Office Suite and tender/pricing analysis tools
Company
LX Pantos Americas
Founded in 1977, LX Pantos Logistics is Korea's leading logistics company that provides comprehensive logistics services around the world, including forwarding, warehousing and inland transportation (W&D), e-commerce, international express delivery, and SCM consulting.
Founded in 1977Englewood Cliffs, New Jersey, US
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase