ESS · 10 hours ago
Client Service Representative (CLIEN84253)
Jacksonville, FL
Full-time
Hybrid
Entry Level
1+ years expESS is a leader in education staffing, specializing in placing qualified staff in K-12 school district positions. They are seeking a Client Service Representative to provide exceptional service and support to partnering school districts, ensuring positive client relations and resolving client concerns.
Career PlanningEducationHuman ResourcesManagement Information SystemsProfessional ServicesStaffing Agency
Responsibilities
Acting as a liaison between school district administration and our organization
Directing and controlling the fulfillment of substitute teacher and paraprofessional assignments
Updating and manipulating data in willSub®
Troubleshooting any client issues pertaining to willSub®
Daily communication with clients to facilitate positive client relations and resolution of client concerns, responding to calls and emails within the designated timeframe
Working with our substitute automated management system
Updating and manipulating data
Building a team environment
Compiling reports for designated client contacts
Qualification
Required
Excellent oral and written communication skills
Ability to thrive in a fast-paced, rapidly changing environment
Demonstrate a high level of accuracy in data entry and excel
Positive attitude and ability to work well within a team environment
Proficiency in Microsoft Office Word and Excel
Excellent oral and written communications skills
Strong interpersonal skills and the ability to work in a team environment
Preferred
A minimum of 1-year customer service experience preferred
Benefits
Health insurance
401(k)
Nine paid holidays
Vacation time
Sick time
Volunteer time
Opportunities for growth
Company
ESS
ESS provides education partners realize efficiencies and economies of scale with local ESS call centers.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
Leadership Team
Buddy Helton
President/CEO
John Devall
Chief Financial Officer
Recent News
2023-12-20
MarketScreener
2023-12-15
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