Native American Community Clinic · 7 hours ago
Laboratory Services Program Manager
Minneapolis, MN
Full-time
Onsite
Mid, Senior Level
$95K/yr - $105K/yr
3+ years expNative American Community Clinic is seeking a Laboratory Services Program Manager to oversee all aspects of the clinic’s diagnostic laboratory. The role involves leadership in regulatory compliance, quality assurance, staff supervision, and workflow optimization to ensure accurate and timely testing for patient care.
Health CareWellness
Responsibilities
Direct, supervise, and coordinate daily laboratory operations, including phlebotomy, specimen processing, testing, and reporting
Develop and implement laboratory policies, procedures, and workflow standards. Responsible for regular review and revision of laboratory policies
Ensure appropriate staffing levels and efficient scheduling to meet patient and provider needs
Partner with external laboratory organizations and consultants to ensure efficient integration of their services within the lab
Ensures the laboratory meets both patient safety and security standards
Supports quality improvement efforts and service delivery that contribute to the overall success operationally and financially
Maintains software, hardware, and system security. Researches and analyzes system and organization needs. Configures and develops new tests and maintenance of current tests
Supports laboratory workflow support for the mobile medicine program
Maintain full compliance with CLIA regulations and all applicable federal, state, and local standards
Monitors quality assurance to improve laboratory processes including but not limited to daily review of patient results, document quality control records, ensure instrument performance to include calibration, maintenance record review and troubleshooting – taking remedial action as necessary, calculates productivity and quality assurance data. Reports all updates to clinic management
Point of Care Testing Competency assessment and testing oversight for non-Lab staff performing point of care testing. This includes but is not limited to staff collecting, processing, transporting, or testing patient laboratory specimens
Conduct internal audits and prepare for inspections and compliance visits
Investigate and resolve testing discrepancies, errors, or safety concerns
Work with lab staff, and as applicable, consultant to ensure compliance with regulations
Ensure current and new laboratory testing workflow, equipment, and validation processes are in compliance with CLIA standards
Ensure laboratory process documentation is in compliance, accessible, and organized
Recruit, hire, train, and supervise laboratory personnel, including medical laboratory technicians, phlebotomists, and support staff
Conduct performance evaluations, provide coaching, and facilitate continuing education and competency assessments
Foster a culture of safety, teamwork, and professional development
Partner with providers, nursing staff, and care teams to ensure laboratory services meet clinical needs. May participate on organizational and medical staff committees and serve as a professional resource for medical providers and supporting clinical staff
Serve as a technical resource for interpreting lab processes and troubleshooting specimen or workflow issues
Participate in interdisciplinary meetings, quality initiatives, and clinic-wide performance improvement activities
Ensures the culture of the lab aligns with NACC’s mission and indigenous-driven values
Oversee purchasing, inventory tracking, and supply management to maintain uninterrupted testing services
Evaluate and recommend laboratory equipment, platforms, and vendors to enhance service quality and cost efficiency
Manage timely and accurate entry and release of lab results into the Electronic Health Record (EHR)
Prepare operational reports, quality metrics, and regulatory documentation for leadership review
Monitor productivity, turnaround times, and key performance indicators
Assist in budget development, cost analysis, and financial stewardship of laboratory resources
Identify opportunities for service expansion, process improvement, and revenue optimization
Lead strategies aimed toward growth through the implementation of new testing capabilities based on community and clinic needs
Qualification
Required
Bachelor's degree in Medical Laboratory Science, Clinical Laboratory Science, Biology, Chemistry, or related field
Current certification (e.g., MLS(ASCP), MT(AMT), or equivalent by the American Society for Clinical Pathology board of registry
Minimum 3–5 years of clinical laboratory experience, including supervisory or lead responsibilities
Thorough knowledge of CLIA requirements and general laboratory regulatory standards
Preferred
Experience in a community health center, FQHC, or outpatient ambulatory setting
1-3 years of laboratory supervisory experience
Experience with EHR systems
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Company
Native American Community Clinic
Native American Community Clinic's mission is to promote health & wellness of mind, body, and spirit in Native American families.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Blue Cross and Blue Shield of Minnesota
2021-10-28Grant
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