ServiceNow · 4 hours ago
Senior Staff Cloud Security Engineer | Office of the CISO
West Palm Beach, FL
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology, providing solutions to over 8,100 customers. They are seeking a Cloud Security Professional to enhance security measures, support sales teams, and address customer inquiries regarding cloud security.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead multifaceted security conversations
Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts
Respond to prospect and customer questions related to security
Conduct security calls with customers
Respond to security questionnaires
Present and evangelize on AI and cloud adoption & assurance
Contribute to the overall messaging and positioning of the Security Office
Coordinate and manage end-to-end customer cloud security experience
Active participation in Security Industry forums, communities, and standards organizations
Participation in discussions & presentations with Partners and Customers
Investigate and understand cloud threats
Escalation point for Security Incidents & investigations
Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated
Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer)
Lead cross-functional teams to accomplish your goals
Contribute to contract negotiations related to security terms
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12+ years of related experience or Similar experience along with education
Excellent communication and presentation skills (i.e. strong interpersonal and customer-facing skills)
Experience with Cloud Operations (either as a customer or provider) is required
Solid understanding of security concerns associated with Artificial Intelligence solutions involving GenAI and Agentic AI
Expertise in enterprise cyber defense techniques
Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
A general understanding of ITIL and ITSM
Expert knowledge of internet security protocols and technologies
Understanding of the sales life cycle
Expertise in Threat analysis and enterprise cyber defense techniques
Deep understanding of Security Operations
Ability to articulate complex issues to executives and customers
Strong interpersonal skills
Self-motivated and driven; ability to perform and excel with little supervision
Able to serve as an authoritative source on security
Excellent collaborator and teammate; Fluent in English
Preferred
Hands-on Security Incident Handling and remediation experience a plus
Fluent in Spanish or French speaking a plus
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Register
2026-02-05
Business Insider
2026-02-05
San Gabriel Valley Tribune
2026-02-04
Company data provided by crunchbase