Lincoln Land Community College · 10 hours ago
IT Support Specialist I
Springfield, IL
Full-time
Onsite
Entry Level
$48K/yr - $63K/yr
1+ years expLincoln Land Community College is seeking an IT Support Specialist I to provide expert tech solutions and frontline support to students, faculty, and staff. The role involves installing and maintaining IT assets, performing user account administration, and assisting with audio/video setups for events.
Higher Education
Responsibilities
Provide primary IT Support to Students, Staff, and Faculty via phone, chat, email, and ticket submissions ensuring minimal disruption to end-users
Install, configure, and maintain IT Assets campus-wide
Perform user account administration tasks
Perform needs assessments, pricing, quoting, and requisitions when needed
Assist in audio/video setups for events, videoconferences, and meeting spaces
Perform informal training to end users as needed
Participate in projects related to IT infrastructure, system upgrades, and new technology implementations
Provide printer support, including troubleshooting printer issues, requisitioning supplies (when needed), managing print queues, and coordinating repairs
Support compliance efforts by participating in audits and maintaining required documentation
Continually develop oneself professionally by maintaining current knowledge IT systems and tools relevant to the support of the IT systems at Lincoln Land Community College
Travel to outreach center locations to support IT technology
Assist in IT requirements for employee processing requests (onboarding, offboarding, changes)
Adhere to SLA policies
Assist in the college planning and assessment program by developing annual work unit objectives that impact long-range priority goals
Perform other duties as assigned
Qualification
Required
Associates degree in Information Technology or related field; or equivalent work experience
One or more years of relevant work experience in enterprise IT
Experience supporting end users remotely as well as in-person
Knowledge of current and emerging technology
Customer-focused attitude with strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Knowledge of networking fundamentals
Possess (or obtain within 6 months of employment) and maintain a valid and current CompTIA A+ Certification
Valid driver's license
Employment is contingent upon the successful completion of a criminal background check, physical, and functional capacity exam
Preferred
Experience in a helpdesk or technical support role within an educational or similar environment is highly desirable
Familiarity with ITIL (Information Technology Infrastructure Library) practices and principles
Proven ability to handle multiple tasks simultaneously and manage time effectively in a fast-paced environment
Strong understanding of cybersecurity best practices and experience in implementing security measures
Server administration experience
Previous experience administering a Microsoft 365 environment
Previous experience supporting Apple products in an enterprise or educational environment
Experience installing and supporting audio/visual systems
Experience supporting videoconferencing equipment in an enterprise environment
Experience supporting Layer 1 network issues
Experience in IT asset management and deployment
Benefits
23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break
12 Fridays off in the summer
2 personal days
15 sick days
Starting with 10 vacation days per year
Tuition waiver on credited courses
Free access to our on-campus fitness center
Company
Lincoln Land Community College
Lincoln Land Community College is a school in Springfield.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Esteban Cruz, MBA, PMP
Chief Information Officer
Recent News
2024-12-04
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