Caesars Entertainment · 1 day ago
SLOT SUPERVISOR
Shelbyville, IN
Full-time
Onsite
Mid Level
4+ years expCaesars Entertainment is a leading company in the hospitality and entertainment industry, and they are seeking a Slot Supervisor to oversee employees during their shift. The role involves engaging staff, ensuring customer service standards, and maintaining the efficiency of gaming equipment while managing team expectations and projects.
Food and Beverage
Responsibilities
Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
Maintain ongoing communication with employees to share information, listen to feedback, and role-model Caesars standards
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise
Ensures efficiency of Slot machines and related gaming equipment during assigned shift
Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures
Assists with service calls in accordance with established procedures
Notifies Slot Technicians if any technical issues arise
Manage team expectations, ensuring compliance with departmental and company policies including coaching sessions
Manage, organize, and complete assigned projects with attention to detail within the established deadline
Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
Protect the confidentiality of company files and documents under immediate control
Ability to effectively communicate professionally in English, in both oral and written forms
Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules
Maintains security of all games, money, and employees
Takes advantage of opportunity to build long term relationships with customers
Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction
Research and resolve guest and / or employee issues effectively and professionally
Ensures that disciplinary notices, and superior job performance notices are complete, on time and accurate
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
Working knowledge of gaming regulations
Qualification
Required
High School Diploma or GED
four to six (4-6) years' experience in Gaming Operations in a similar position preferred; or an equivalent combination of education and/or work experience
Excellent computer skills with knowledge of Word, Excel, and SDS
Strong interactive skills and the ability to work independently
Strong written and verbal communications
Ability to work efficiently in a team-oriented environment
Knowledge must be detailed oriented and motivated
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write in a clear and professional manner
Ability to apply commonsense understanding to carry out detailed written or oral instructions
Ability to deal with problems in a calm and professional manner
Ability to operate effectively in a deadline-oriented and multi-task environment
Excellent problem solving skills
Must be at least 21 years of age or older
be able to obtain an Indiana Gaming License
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Preferred
four to six (4-6) years' experience in Gaming Operations in a similar position
Excellent computer skills with knowledge of Word, Excel, and SDS
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase