Alpha Business Solutions · 4 hours ago
Network Operations Center Engineer
United States
Contract
Remote
Senior Level
5+ years expAlpha Business Solutions is seeking a Network Operations Center Engineer responsible for monitoring and supporting optical transmission equipment. The role involves system troubleshooting, maintenance, and ensuring networks perform as designed while collaborating with support teams and customers.
Bookkeeping and PayrollEmployee BenefitsFinancial ServicesStaffing Agency
Responsibilities
Monitors optical transmission equipment and optical networks for faults and service impacting issues
Creates trouble tickets clearly describing issues related to optical transmission equipment and optical networks
Creates customer impact messages describing service impacts for Customer Care and business stakeholders
Escalates existing issues according to NOC procedures and documents tickets accordingly
Supports NOC and business partner communication delivery processes
Works with network, enterprise, and customer facing teams to detect, coordinate, and respond to service impacting issues that require outage notification
Answer inbound telephone calls from a wide variety of client organizations and external groups and provide the necessary support required by the caller
Follows NOC processes related to maintenance, repair and return of parts, security access and Network operational procedures
Enforces all security processes regarding Subcom-owned and customer-owned assets and intellectual property
Assists in the creation of new training and knowledge transfer materials and documentation
Anticipates and champions communication to team, subject matter experts, third party support suppliers, user community and customers
Develops collaborative working relationships with individual contributors including subject matter experts, third party providers, and customers
Identify, research, and develop process improvements and recommend them to management for implementation
Qualification
Required
Strong communication and comprehension skills required
Intermediate level knowledge of telecommunications networks required
Intermediate level understanding of optical networks, optical transmission equipment, and system testing required
Intermediate level understanding of fiber optic cable terminology, standards, testing, & maintenance required
Strong listening skills, with the ability to recognize and record key data during competing conversations
Ability to correlate causal effects from multiple information and data sources
Able to multi-task in a fast-paced environment, with the ability to balance competing priorities
Good understanding of Microsoft applications, such as Word, Excel, Outlook, etc
Ability to deliver quality written messages which are grammatically correct with coherent content
Ability to convey complex technical issues in layman's terms
This position operates in a 24x7x365 environment; Shift work may be required
Self-driven person with strong desire to learn
Knowledge of technical writing and the ability to verbally explain complex technical scenarios
5+ years in a telecom Network Operations Center environment
Preferred
Experience on Ciena 6500 and Waveserver nodes is desired
Experience on Nokia PSI-M and PSI-8L nodes is a plus
Experience on Cisco NCS1004 nodes is a plus
Company
Alpha Business Solutions
Alpha Business Solutions provides workforce solutions for client service and community advancement.
1001-5000 employees
H1B Sponsorship
Alpha Business Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Gene Waddy
Chief Executive Officer
Company data provided by crunchbase