Allen Distribution · 14 hours ago
Customer Service Representative - Part-Time, FLEX
Stockton, CA
Part-time
Onsite
New Grad, Entry Level
$21/hr - $22.50/hrAllen Distribution is seeking a part-time Customer Service Representative to ensure timely and accurate invoicing for customers. The role involves administrative support, customer communication, and maintaining high standards of quality and reliability in service delivery.
LogisticsTransportation
Responsibilities
To ensure that all customers receive a timely, accurate and customized invoice
Works the hours needed to support the business goals (including overtime, weekends and holidays)
Always present and punctual; arrives prepared for work
Completes work in a timely, accurate and consistent manner
Maintains a 'Whatever it Takes' attitude
Approaches new tasks with an interest to learn
Seeks out additional work when job tasks are completed
Maintains high standards despite pressing deadlines
Follows all written and verbal instructions provided by management
Shares all information in a professional and factual manner
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines
Month end invoicing to be completed within 5 business days of EOM or directed by customer
Speed should never compromise accuracy
Monitor and record external invoice errors on Clerical Error Spreadsheet
Suggest ways to improve the accuracy and efficiencies of invoicing
Ensure invoices are updated accurately with price changes based on contracts or addendums
Process daily invoicing accurately for Value Add and Transportation (if applicable)
Process billing according to customer billing procedures
Meet customer based periods by ensuring all billings is complete by set deadline
Keep customer files current
Assist with coverage of Reception desk by answering phones and greeting visitors
Cross-train on other customer invoice processing to provide account coverage when needed
Provide administrative support to management team as needed
Maintain a secure, well organized area free from clutter with information easily accessible to others
Understand the functionality of Warehouse Management System and Transportation Management System
Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits
Qualification
Required
Availability Monday-Friday, 10:00am-7:00pm
Flexibility to work the hours needed to support the business goals (including overtime, weekends and holidays)
Reliability; always present and punctual; arrives prepared for work
Maintains a 'Whatever it Takes' attitude
Willingness to learn and approaches new tasks with an interest to learn
Initiative; seeks out additional work when job tasks are completed
Maintains high standards despite pressing deadlines
Understands the importance of 'Only Handle It Once – OHIO'
Follows all written and verbal instructions provided by management
Shares all information in a professional and factual manner
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines
The understanding of invoicing and billing processes and procedures
Working knowledge of Microsoft Word Suite and ability to learn WMS
The ability to provide administrative support
Month end invoicing to be completed within 5 business days of EOM or directed by customer
Speed should never compromise accuracy
Monitor and record external invoice errors on Clerical Error Spreadsheet
Suggest ways to improve the accuracy and efficiencies of invoicing
Ensure invoices are updated accurately with price changes based on contracts or addendums
Process daily invoicing accurately for Value Add and Transportation (if applicable)
Process billing according to customer billing procedures
Meet customer based periods by ensuring all billings is complete by set deadline
Keep customer files current
Assist with coverage of Reception desk by answering phones and greeting visitors
Cross-train on other customer invoice processing to provide account coverage when needed
Provide administrative support to management team as needed
Maintain a secure, well organized area free from clutter with information easily accessible to others
Understand the functionality of Warehouse Management System and Transportation Management System
Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits
Company
Allen Distribution
Allen Distribution is a logistics company that offers warehousing and transportation services.
Founded in 1988
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Heishman
Chief Executive Officer
Dennis Trautman
Chief Operating Officer
Recent News
The Morning Call
2025-10-29
2023-04-13
Company data provided by crunchbase