Brigham Young University · 3 hours ago
IT Operations Engineer
Provo, UT
Full-time
Onsite
Entry, Mid, Senior Level
$73K/yr - $95K/yr
2+ years expBrigham Young University is a flagship higher education institution committed to its mission of assisting individuals in their quest for perfection. The IT Operations Engineer role involves ensuring the operational health and efficiency of the university's systems and applications, collaborating closely with IT teams to optimize performance and reliability.
Higher Education
Responsibilities
Product support for our operations systems, including Dynatrace, ServiceNow, and other Operations-supportive systems
Monitor the system that monitors performance and implements proactive measures to assist other IT teams in the high availability and performance of their systems
You will meet with teams to offer monitoring consultation to improve the expanse, accuracy and necessity of monitoring their systems
Troubleshoot and resolve operational issues driven by operation center needs and participate in the on-call rotation
Create limited bash, or PowerShell scripts
Implement and maintain monitoring, alerting, and logging systems for timely issue identification to support our 24x7 operations center
Identify performance issues and troubleshoot or escalate
Collaborate with stakeholders to define and document operational procedures and best practices
System integration with systems managed by other IT teams to streamline operational support to the organization
System testing
Perform root cause analysis and troubleshooting
Maintain and increase expertise through conferences and training sessions
Study system documentation
Keep current on industry trends, technology changes, and innovation: study technical journals, periodicals, and other documentation
Will supervise students and student-led teams
Project team member
Qualification
Required
Bachelor's degree or 4 years of a combination of education and IT experience for Early Career Professional (Level 53)
Bachelor's degree and 2 years of IT experience, or an equivalent combination of relevant education and experience for Professional (Level 54T)
Bachelor's degree and 5 years of IT experience required, or master's degree and 3 years of IT experience for Senior Professional (Level 55T)
A minimum of 2 years of supervisory & mentoring experience is required for Senior Professional (Level 55T)
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend
Preferred
System admin and monitoring operations experience preferred for Early Career Professional (Level 53)
System admin and monitoring operations experience preferred for Professional (Level 54T)
Supervision experience preferred (full-time or part-time) for Professional (Level 54T)
System admin and monitoring operations experience preferred for Senior Professional (Level 55T)
Benefits
401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Access to athletic facilities
Excellent medical/dental benefits
Short/long-term disability benefits
Paid parental and maternity leave
Wellness Program
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU
Company
Brigham Young University
Brigham Young University is a private research university that seeks to develop students of intellect and character to continue learning.
1001-5000 employees
H1B Sponsorship
Brigham Young University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (17)
2023 (19)
2022 (21)
2021 (17)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Steve Hafen
Administration Vice President and CFO
Casey Baugh
Member, Cougar Club, Entrepreneur Founders Program
Recent News
GlobeNewswire News Room
2022-09-14
2022-08-23
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