Terrible's · 7 hours ago
Director of Carwash Operations
LV Metro Area
Full-time
Onsite
Director/Executive
7+ years expTerrible's is seeking a Director of Carwash Operations who will be responsible for optimizing car wash operations and ensuring compliance with company standards. This role involves overseeing day-to-day operations, managing financial performance, and leading a high-performing team.
AutomotiveFuelRetail
Hiring Manager
Joe Delgado
Responsibilities
Develop and implement strategic plans to optimize car wash operations, including process improvements, technology integration, and cost management
Oversee day-to-day operations of all car wash locations, ensuring compliance with company standards, safety regulations, and industry best practices
Monitor performance metrics and KPIs, making data-driven decisions to improve efficiency, customer satisfaction, and profitability
Lead, mentor, and develop a high-performing team of managers, supervisors, and staff across multiple car wash locations
Implement training programs and standard operating procedures (SOPs) to ensure consistent service delivery and operational excellence
Foster a positive work environment that promotes teamwork, employee engagement, and professional growth
Develop and manage budgets for the car wash division, including forecasting, expense control, and profitability analysis
Drive revenue growth through pricing strategies, marketing initiatives, and the introduction of new services or products
Analyze financial performance and implement corrective actions and process improvements as needed to achieve financial targets
Ensure the highest levels of customer satisfaction by maintaining clean, efficient, and well-maintained facilities
Address customer feedback and complaints promptly, implementing solutions to improve service quality
Develop and implement customer loyalty programs and promotions to drive repeat business
Identify opportunities for expansion, including new locations, service offerings, and partnerships
Stay updated on industry trends, equipment, technologies, and competitive landscape to keep Terrible's car wash services at the forefront of the market
Lead the development and launch of new initiatives aimed at enhancing the customer experience and operational efficiency
Collaborate with leadership to develop, recommend, and communicate strategic changes throughout the territory
Qualification
Required
7+ years of experience in operations management, with a minimum of 4 years in a leadership role of Director or above within the car wash industry or a related field
Car wash site development
Proven track record of managing multi-site multi-state operations and driving business growth
Strong financial acumen, with experience in budgeting, forecasting, and P&L management
Expertise in development and enforcement of Key Performance Indicators
Excellent leadership, communication, and interpersonal skills
Ability to analyze data, identify trends, and make informed decisions
Customer-focused mindset with a passion for delivering exceptional service
Reliable transportation is required
Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively
The ability to apply logical thinking to execute instructions and resolve problems is crucial
Applicants must be able to qualify for licenses and permits required by federal, state, and local regulations
The role requires regular standing, manual dexterity, and the ability to lift and/or move up to 50 pounds occasionally
The incumbent must also be able to perform duties in varying work conditions, such as confined spaces
The noise level in the work environment is usually moderate, and the role may occasionally require exposure to an environment containing unrestricted second-hand tobacco smoke
Preferred
Degree preferred
DRB (technology)
Company
Terrible's
Terrible's is a retail company that offers car wash, convenience stores, and fuel stations in multiple locations for various consumers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Hank Van Son
Chief Financial Officer
Bill Kissell
Chief Information Officer
Recent News
Las Vegas Review-Journal
2024-06-05
CStore Decisions
2024-06-05
Company data provided by crunchbase