G&A Partners · 5 hours ago
Client Success Manager (West Coast)
US
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $105K/yr
5+ years expG&A Partners is a Houston-based professional services firm that provides HR solutions and technology. They are seeking a Client Success Manager to ensure the satisfaction of top client accounts by aligning business objectives with G&A's services and technologies, managing relationships, and driving client retention and revenue growth.
ConsultingHealth CareHealth InsuranceHuman Resources
Responsibilities
Conducts client expectation meetings to review service history and develops a service plan for strategic service delivery across the full spectrum of all services provided by G&A
Maintains insight and knowledge of the clients’ business structure, operational environment, and strategic goals to be able to align proactive support for all G&A service offerings to support the clients’ strategic business goals during each stage of the client service cycle
Analyzes and presents pertinent data to client group CEOs and decision makers to help them meet their goals
Remains current on basic core employment law fundamentals to help identify client risk or needs
Manages the client experience to meet and exceed client expectations; helps to resolve any issues or escalations
Maintains close and constant contact with your assigned client base to establish a proactive service relationship and become their trusted advisor
Consistently meets with and solicits feedback from key stakeholders with the client to ensure G&A is delivering on expectations and driving the service strategy
Ensures appropriate resolution of client issues by engaging relevant internal stakeholders and delivering recovery plans where appropriate
Builds and leverages collaborative relationships with the assigned internal client service team to provide exceptional experiences and services to your assigned clients
Manages the annual Client Service Agreement (CSA) renewal process to promote retention and encourage the addition of any additional revenue items they may need
Maintains knowledge of all G&A service offerings (Technologies, Risk, Payroll, Benefits, HR, etc.) to be able to manage client needs and expectations, working with the internal client support team and management to ensure client expectations and needs are met
Markets to existing clients any new products that come out of G&A’s emerging product line
As directed by the Client Onboarding team, meets with new PEO & ASO clients to develop a transition plan
Actively participates in all new client onboarding meetings (onsite and virtual) to include client site employee enrollments, benefits considerations, payroll set up, and any other defined service the client subscribed to receive
Responsible for first line responses to client NPS surveys and the management of related issues by assigning tasks to appropriate service areas and following assignments through to completion
Actively engage in the NPS process to drive client satisfaction
Reports client feedback to all key stakeholders and delivers analytics on client engagement activities
Manages and documents client service visits and activities in a customer relationship management system
Travels as needed to client locations and offices to meet clients’ needs and G&A operational needs
Serves as the ‘eyes and ears’ for the Marketing and Product Development departments to identify new products and services that would benefit G&A clients and any client testimonial opportunities
Stays up to date on all HR, payroll, benefits, etc. regulations, laws, and best practices to be able to effectively provide strategic support and advice to clients
Answers intermediate-level service and product related questions from the client – brings in appropriate subject matter experts as appropriate
Represents G&A Partners at client events
Performs other duties as assigned
Qualification
Required
The Client Success Manager is required to live on the West Coast which is the service area to which the position is assigned
5+ years' experience in Business or Human Resources and operational business experience is required
Proficiency in Microsoft 365 applications
A bachelor's degree is preferred - Business, Human Resources, or related field
Preferred
A master's degree in a related field is a plus
Bilingual Spanish/English a plus, but not required
A project management certification a plus
PHR/SPHR certification or equivalent professional certification is preferred
Benefits
Health benefits
401(k)
Recognition awards and bonuses
Commissions
Annual bonuses
Program specific rewards
Health
Dental
Vision
Life insurance
Short-term and long-term disability
Flexible spending
Ancillary benefits
Retirement savings plan
Paid holidays
Paid time off (PTO)
Company
G&A Partners
G&A Partners is a licensed professional employer organization, and grown into a comprehensive human resource outsourcing and administration.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TPG Capital AsiaRiverside Company
2024-01-23Private Equity
2020-09-29Private Equity
Leadership Team
John Allen
President/CEO
Jared Zuckman
Vice President of Sales
Recent News
Company data provided by crunchbase