Dodge Industrial · 18 hours ago
Application Developer
Oxford, Connecticut, United States
Full-time
Onsite
Senior Level
7+ years expDodge Industrial is a leading international manufacturer focused on producing highly technical bearing products and components. The Applications Developer will provide technical support for ERP systems and software applications, interact with end users, and implement solutions for software issues.
Machinery ManufacturingManufacturingProduct Design
Responsibilities
Provides training, troubleshooting, and support to software application users
Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
Liaise with third parties and IT partners to resolve issues in a timely manner
Implement requested changes to the ERP system
Track and manage changes to the ERP system using the defined Change Management process
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Determine severity of incidents and efficiently escalate them using the incident management process
Keep requester informed of progress
Ensure resolution meets user requirements while meeting Service Level requirements
Support a 24 x 7 manufacturing environment
Ability to write complex SQL queries preferred
Microsoft Access/Excel/Word/PowerPoint expertise is required
Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills
Experience with Industry Standard ticketing system preferred
Ability to work independently under general supervision within a demanding client centric environment
Qualification
Required
Provides training, troubleshooting, and support to software application users
Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user software application issues
Liaise with third parties and IT partners to resolve issues in a timely manner
Implement requested changes to the ERP system
Track and manage changes to the ERP system using the defined Change Management process
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Determine severity of incidents and efficiently escalate them using the incident management process
Keep requester informed of progress
Ensure resolution meets user requirements while meeting Service Level requirements
Support a 24 x 7 manufacturing environment
Microsoft Access/Excel/Word/PowerPoint expertise is required
Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills
Ability to work independently under general supervision within a demanding client centric environment
High School Diploma, bachelor's degree in an IT related field is preferred
7+ years of experience of relevant work experience; 5+ years with bachelors
General knowledge of Windows Server (2019 and newer) operating system
General knowledge of the IBM operating system for iSeries
High level of experience with desktop operating systems
Excellent troubleshooting skills
Excellent research skills
Technical documentation skills
Strong written and oral communication skills, possess the ability to interact with senior management and technical staff in a professional manner
Preferred
Ability to write complex SQL queries preferred
Experience with Industry Standard ticketing system preferred
Cobol, RPG, DB2
Experience supporting ERP systems is preferred
Ability, initiative, and accountability to execute broad assignments requiring minimal direction
Moderate understanding of enterprise datacenter technologies including Networking, Security, TCP/IP and DNS
Benefits
Medical
Dental
Company matched 401k plan
Company
Dodge Industrial
Dodge Industrial, an RBC Bearings company, designs, manufactures, and supplies customized mechanical power transmission products for a wide range of industries and markets worldwide.
1001-5000 employees
H1B Sponsorship
Dodge Industrial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Alan Burnette, SPHR
HR Business Partner
Leanne Fuller, MHRD, PHR, SHRM-SCP
Sr. HR Business Partner
Recent News
2026-02-02
DBusiness Magazine
2025-11-08
Company data provided by crunchbase