Hollis Cobb Associates · 14 hours ago
Healthcare Customer Service & Collections Representative
Duluth, Georgia, United States
Full-time
Onsite
Entry, Mid Level
2+ years expHollis Cobb Associates is seeking a Healthcare Customer Service and Collections Representative for their call center. The role involves answering inbound calls, addressing billing inquiries, negotiating payments, and providing high-level customer service while adhering to hospital financial policies.
Financial Services
Responsibilities
Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiries
Maintain a high volume of inbound calls
Negotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistance
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
Other duties as assigned by manager
Qualification
Required
High school diploma or equivalent - required
2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – required
Working in a healthcare call center and/or hospital environment
Thorough understanding of health insurance
Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
Self-motivated; critical thinker
Strong organizational, written and communication skills
Ability to work from home, while always maintaining a professional atmosphere
Must be able to read and interpret an EOB
Working knowledge of HIPAA
Knowledge of Medicare, Medicaid
Knowledge of other contract payers (HMO, PPO)
Advanced computer and typing skills using Microsoft Word, Excel
Communication that demonstrates the ability to deliver a concise message with clear receptivity
Sensitivity to our client's needs and matching our performance to deliver results
Preferred
Epic – preferred
CPAR, CHAA, and CFC Certifications - preferred
Company
Hollis Cobb Associates
Hollis Cobb Associates is an accounts receivable management company with offices in Atlanta, Chicago, and Jackson.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Hocutt
President/CEO
Ken Rubin, CPA
Chief Financial Officer
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