WSP in the U.S. · 18 hours ago
Processing Representative II
1535 Scenic Avenue, Costa Mesa, CA, 92626, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expWSP is one of the world's leading engineering and professional services firms, currently seeking a Processing Representative II for their Costa Mesa, CA office. The role involves assisting customers with account research, resolution of billing complaints, and processing payments and mail, while promoting positive customer relations.
AssociationBankingE-Commerce
Responsibilities
Promote positive customer relations with customers and coworkers
Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
Assist in processing returned mail
Assist in processing inbound mail which includes payment posting, account updates and account inquiries
Assist customers and violators in resolving open case inquiries in a timely manner
Assist customers and violators in resolving complaints concerning billing or service rendered in a timely manner
Assist customers and violators with special and/or challenging issues by performing detail-oriented account research and correspondence by mail/fax/e-mail in a professional and exceptional manner
Compile documentation for administrative hearing reviews
Assist with pre-collections services when required
Assist with customer service calls and overflow call handling when required
Consistently meet established productivity, schedule adherence, and quality standards
Communicate effectively with a variety of people across various levels both within and outside the organization
Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
Develop a strong teamwork ethic
Follow communication procedures, guidelines, and policies
Other duties as assigned
Qualification
Required
Excellent phone etiquette
Excellent verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our customers
Possess strong interpersonal skills and have compassion and empathy for customer situations
Be energetic, self-motivated, and quick-thinking
Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Ability to effectively present information in one‐on‐one situations to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday
Must be able to pass background and drug screenings
Ability to achieve and maintain departmental performance standards
Ability to safely and successfully perform the essential job functions consistently with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to adhere to strict attendance requirements
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Must be able to lift, carry, walk, and stand
Vision for reading, recording, and interpreting information
Frequent speech communication, hearing and listening to maintain communication
Daily use of computer and keyboard, standard office equipment and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
Noise level in the work environment is quiet to moderate
High school diploma or general education degree (GED)
Six (6) months Customer service experience required
Preferred
Bilingual Spanish is a plus
Bilingual Vietnamese is a plus
Benefits
Coverage related to medical, dental, vision, disability, and life
Retirement savings
Paid sick leave
Paid vacation (or other personal time)
Paid parental leave
Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings
Company
WSP in the U.S.
What if you could shape built and natural environments – and the future of those that use them? With us, you can.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lewis (Lou) Cornell
President and Chief Executive Officer
Andrew Esposito
Chief Financial Officer
Recent News
2023-05-11
The Globe and Mail
2023-03-10
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2022-08-16
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