TekSynap · 5 hours ago
Operational Technology (OT) Support Specialist
US-CA-Tracy
Full-time
Onsite
Mid, Senior Level
$73K/yr - $80K/yr
5+ years expTekSynap is a fast-growing high-tech company that understands the pace of technology and the need for a comprehensive information management environment. They are seeking an Operational Technology (OT) Support Specialist to support the Enterprise Service Desk with the Defense Logistics Agency (DLA) in Tracy, CA, focusing on evaluating and supporting OT systems and ensuring compliance with policies and procedures.
ComputerInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Evaluate and support Operational Technology (OT) systems and associated components, interfacing with Information Technology (IT) personnel and systems as required
Support day-to-day execution of OT-related tasks and requests within ServiceNow, ensuring actions are completed in accordance with DLA policies and procedures
Assist in identifying OT system bottlenecks, asset discrepancies, and process gaps, and communicate recommendations for resolution or improvement
Perform cyclical physical inventories and validation activities for DLA site-specific OT systems and equipment, ensuring alignment with lifecycle and accountability requirements
Verify accuracy of OT asset data recorded in IT Asset Management Systems (ITAMS), ServiceNow, to maintain auditable records
Assist with analysis of OT system conditions and support efforts to align OT environments with industry standards and best practices
Draft correspondence, technical notes, and site-level reports related to OT asset status, discrepancies, and findings
Support reconciliation of OT asset variances and assist with corrective action documentation
Ensure OT-related documentation is maintained in accordance with National Archives and Records Administration (NARA) requirements
Coordinate with site personnel, program teams, and stakeholders to facilitate OT-related activities
Attend weekly team meetings and bi-weekly regional operational meetings
Maintain a safe, organized work environment and comply with site safety standards
Travel 40–60% to DLA sites near the assigned location using authorized transportation
Qualification
Required
Ability to acquire and maintain a Secret clearance with IT-II sensitivity
Minimum five (5) years of relevant experience supporting Operational Technology (OT) systems in industrial, infrastructure, or mission-critical environments
Demonstrated experience evaluating and supporting OT systems, interfacing with IT systems, and assisting with troubleshooting and improvement efforts
Experience supporting OT environments such as: Utility monitoring and control systems (UMCS), Electronic security systems (CCTV, access control), Building automation systems (BAS), Fire and emergency services systems, Fuels systems and material handling systems
Familiarity with OT components and interfaces including PLCs, HMIs, VFDs, and OT network protocols
Experience supporting OT asset tracking, documentation, and validation activities using automated systems
Proficiency in Microsoft Excel, Word, PowerPoint, and Adobe
Reliable transportation and ability to travel frequently to multiple sites
US Citizen
Preferred
Experience using ServiceNow for OT or asset-related tasks
Ability to read and interpret OT system diagrams or schematics
Benefits
Health
Dental
Vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays
Company
TekSynap
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kamran Jinnah
CEO
Lucas Narel
Chief Financial Officer
Recent News
2026-02-04
2026-02-04
Washington Technology
2025-12-12
Company data provided by crunchbase