Civic Federal Credit Union · 1 day ago
Loss Mitigation Manager
Raleigh, NC
Full-time
Onsite
Senior Level
7+ years expCivic Federal Credit Union is dedicated to fostering a positive workplace culture and prioritizes the well-being of its employees. The Loss Mitigation Manager is responsible for overseeing the Loss Mitigation Team, managing delinquent accounts, and implementing strategies to mitigate loan losses while ensuring compliance with regulations.
BankingCredit CardsFinancial Services
Responsibilities
Manages early and late-stage delinquency management efforts by ensuring Loss Mitigation Team monitors loan accounts and identifying members who are at risk of becoming delinquent
Oversees and provides leadership guidance to Loss Mitigation Team Leaders in accordance with organizational strategy and principles
Provides primary oversight of Loss Mitigation workforce management and scheduling
Recommends strategic collection efforts and assists in operational implementation of strategy
Assists in creating and maintains oversight of all front end collection efforts to ensure team goals and KPIs are met
Works with the Loss Mitigation team to approve escalated repayment plans and settlements
Approves strategic loan modifications and workout plans for approval
Provides primary escalation assistance to active and charged-off accounts
Ensures the accurate documentation of all member interactions, payment agreements, and actions plans in the core collection system
Provides members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies
Fosters a culture of cross-team collaboration and bench-strength within the Loss Mitigation Team, including functions of escalated collection actions and Default Management
Maintains and trains knowledge of Loss Mitigation Team practices and procedures to best aid in cross-team communication
Serves as primary resource for knowledge of elevated account actions, insurance claims, and collateral recovery efforts to best assist with membership communication pre and post charge off
Collaborates as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention
Partners with the AVP of Risk Assessment and Loss Mitigation in reviewing reports on delinquency trends, member interactions, and recovery efforts
Ensures all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures
Takes ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve
Qualification
Required
Minimum 7 – 9 years' experience in Consumer, Commercial, and Real Estate collections, or combination of experience and advanced education
Minimum 1-3 years of experience in a lead or leadership role in financial services
Practical experience analyzing consumer credit reports, income statements, and credit principles
Demonstrated understanding of accounting principles and business financial statements and tax returns
Demonstrated experience with credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc
Ability to lift a minimum of 25 lbs. (file boxes, computer)
Travel required on occasion
Preferred
BA/BS in Business Management or related field
1 – 3 years of experience in credit underwriting, portfolio evaluation, or administration
Prior escalated collections experience including repossession, foreclosure, and small claims management
Company
Civic Federal Credit Union
Civic Federal Credit Union provides checking, savings account, loans, credit cards, personal, and business banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dwayne Naylor
President / Chief Executive Officer
Sandy Steward
Chief Technology Officer
Recent News
Civic Federal Credit Union
2025-09-26
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