Space Coast Credit Union · 1 day ago
Mgr, IT Service & Support
Melbourne, Florida, United States
Full-time
Onsite
Mid, Senior Level
$132K/yr - $140K/yr
8+ years expSpace Coast Credit Union (SCCU) is a not-for-profit financial institution dedicated to serving its members since 1951. The Manager, IT Service and Support oversees the IT Service and Support organization, ensuring best-in-class technical assistance and developing IT service management within the organization.
Banking
Responsibilities
Work with IT Operations leadership team to Identify and define services/processes offered
Revise and upgrade service offerings to reflect the evolving needs of the business
Own and lead activities related to endpoint management: service desk, deskside support, mobility, application support, asset procurement, AV/conference room technology support
Constantly drive and improve the overall IT customer experience
Supervision and development of the IT Service and Support team
Assist and mentor team to provide quality service to end users including support for hardware, software, printing, applications, and mobile devices
Develop performance standards in relation to established service level agreements
Measure service performance and develop strategies to improve process
Drive continuous improvement initiatives related to IT service delivery
Manage ticket escalation and resolve technical issues
Qualification
Required
Bachelor's degree in Computer Science or other related field is required
8-10 years of experience required in IT Service Management
Preferred
ITIL certification strongly preferred
Benefits
Medical, dental, and vision insurance, plus an Employee Assistance Program.
401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
Tuition reimbursement after one year of service.
20+ days of PTO, birthday PTO, and 11 federal holidays.
Lower rates on loans, credit cards, and no fee SCCU accounts!
Company
Space Coast Credit Union
Space Coast Credit Union (SCCU), is the 3rd largest credit union in Florida.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase