Russell Tobin · 10 hours ago
Desktop Support Engineer - 2nd Shift
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$20/hr - $27/hrRussell Tobin is supporting the hiring process for a Desktop Support Engineer on behalf of a leading enterprise retail organization. This role involves providing first-level technical support to end users in a fast-paced corporate environment.
ConsultingHuman ResourcesLegalStaffing Agency
Responsibilities
Provide first-level support for all end users
Troubleshoot and resolve hardware, software, and voice/data communication issues
Escalate incidents to appropriate teams when necessary
Create clear, concise, and informative support tickets
Track, monitor, and follow up on all tickets through to resolution
Deliver timely updates and maintain strong customer communication
Qualification
Required
Experience using ticketing systems (ServiceNow, Remedy, etc.)
Ability to write technical support documentation
Strong computer proficiency across hardware and software technologies
Excellent customer service skills
Strong verbal and written communication abilities
Ability to multitask, prioritize, and work under pressure
Willingness to work flexible hours when needed
Prior customer service, call center, help desk, or desktop support experience required
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
Founded in 2010
201-500 employees
H1B Sponsorship
Russell Tobin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
Company data provided by crunchbase