CSC · 4 days ago
Saas Operations Team Lead
2100 E. Lake Cook Road, Buffalo Grove, IL, 60089, US
Full-time
Hybrid
Senior Level
5+ years expCSC is a global business, legal, and financial services company based in Wilmington, Delaware, providing knowledge-based solutions to clients worldwide. They are seeking a talented and motivated SaaS Operations Team Lead to improve the reliability of their SaaS platform and lead the SaaS Operations/SRE team. The role involves managing service health, incident response, and collaboration with engineering teams in a hybrid environment.
ConsultingLegal
Responsibilities
Lead the SaaS Operations/SRE team: prioritize work, mentor engineers, set standards, and act as the primary escalation point
Own reliability outcomes: define and improve service health, availability, latency, and operational readiness
Operate and optimize Azure services including Azure Front Door, Azure Container Apps, virtual networking, PaaS databases, and Key Vault
Lead incident response end-to-end: triage, coordination, clear communications, and follow-through
Drive root cause analysis and postmortems; ensure corrective actions are implemented and tracked
Reduce operational toil through automation, self-service, and repeatable runbooks
Build and refine observability: monitoring, logging, dashboards, and actionable alerting
Manage day-to-day operational tickets and change activity following defined controls (incident/problem/change)
Partner with Engineering, Infrastructure, and Security to improve operability and safe delivery (release readiness, rollout/rollback planning)
Participate in an on-call rotation and planned maintenance windows after hours/weekends when needed
Qualification
Required
5+ years in production operations (SRE, platform engineering, DevOps, SaaS operations, systems engineering, or similar)
Demonstrated technical leadership (team lead responsibilities, mentoring, ownership of operational standards)
Strong troubleshooting across distributed systems: web platform, networking, containers, identity, certificates/secrets, and performance bottlenecks
Azure production experience with: Azure Front Door, Azure Container Apps, Azure virtual networking (VNets, private endpoints, DNS patterns, hybrid connectivity concepts), Azure Key Vault, PaaS databases
Automation and scripting: PowerShell, Bash, Azure CLI, and YAML-based pipelines/workflows
DevOps toolchain experience (GitHub and/or Azure DevOps); automation/config tooling such as Ansible (or equivalent)
ITSM/process discipline and tools (e.g., ServiceNow): incident, problem, change management
Ability to operate and troubleshoot components running in private infrastructure, including: Enterprise identity systems (e.g., Active Directory, Group Policy), Web Platform (IIS), Microsoft server-based platforms and related operational practices (patching/maintenance, certificate lifecycle, file services such as DFS), Virtualization/hypervisor platforms (Nutanix AHV, VMware, or similar)
Preferred
Infrastructure as Code experience (Bicep preferred; Terraform/ARM also valuable)
Experience implementing SLOs and improving alerting hygiene (noise reduction, paging policies)
Experience improving incident response practices (runbooks, escalation paths, reliability reviews)
Benefits
Annual success-sharing bonuses or commission plans based on individual performance
Company
CSC
CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.
5001-10000 employees
H1B Sponsorship
CSC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (3)
2022 (6)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Chris Salafatinos
CFO
E.J. Dealy
Chief Financial Officer and Executive Vice President of Corporate Development
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase