United Way of the Bluegrass · 17 hours ago
VITA Program Support Specialist
Lexington, KY
Full-time
Hybrid
Entry Level
$24.18/hr - $24.18/hr
1+ years expUnited Way of the Bluegrass (UWBG) works to create opportunities for all community members to improve their lives. The VITA Program Support Specialist provides operational and administrative support to the VITA program, focusing on volunteer recruitment, appointment coordination, and ensuring compliance with IRS requirements.
Non-profit Organization Management
Responsibilities
Support volunteer recruitment and onboarding, including coordination of background checks, training logistics, and communications
Assist with employer-based drop-off site coordination, including scheduling, document tracking, and follow-up
Support virtual and in-person appointment workflows, including intake, appointment coordination, and administrative follow-up
Assist with tax site administration tasks, including the collection and tracking of required IRS documentation and materials
Support quality assurance and administrative processes to ensure compliance with IRS VITA Quality Site Requirements
Maintain strict confidentiality of taxpayer and volunteer information
Provide general program support to ensure continuity of services during peak filing season
Adheres to IRS Code of Conduct and confidentiality requirements
Volunteers remain the primary tax preparers at all times
This position provides administrative and coordination support only and does not function as a stand-alone tax preparer role
Qualification
Required
Associate's degree in social work, business, organizational management, or related field preferred
Minimum of 1-3 years related experience in customer service, health and human service, non-profit, administrative support or other related field preferred or sufficient combination of education and experience
Familiarity with VITA tax preparation is strongly desired
Computer literacy, particularly in Microsoft Office, and reliable transportation are necessary
Strong organizational, time-management, and communication skills
Ability to manage confidential information
Basic computer proficiency
Availability during standard weekday business hours
Occasional flexibility during peak filing periods
Reliable transportation necessary
Preferred
Experience in program coordination, administrative support, customer service, or nonprofit operations preferred
Familiarity with VITA programs or community-based service delivery strongly preferred
Reliable transportation preferred
Benefits
100% employer-paid premiums on employee-only health, dental, and vision plans
Company
United Way of the Bluegrass
United Way fights for a better Bluegrass. We convene the people and organizations with the passion, expertise and resources to impact lasting change.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Timothy Johnson
President and Chief Executive Officer
Nancy Francis
Executive Assistant to the President/CEO
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