Acadia Insurance (a Berkley Company) · 1 day ago
Claims Support Associate
IL, Chicago - 550 W Jackson Blvd - 4th Floor
Full-time
Onsite
Mid Level
3+ years expAcadia Insurance, a Berkley Company, provides professional liability insurance solutions and is seeking a Claims Support Associate. This role involves managing claims administrative support, including claim file handling, billing processing, and general administrative duties to ensure efficient operations within the claims department.
Commercial InsuranceInsurance
No H1B
Responsibilities
Manage the setup and finalization of new losses in the system, ensuring all the necessary fields are accurately completed during the new claim setup process
Input loss details into the designated system and ensure all information is recorded correctly
Communicate with brokers or producers to obtain insurance policies when applicable
Notify claims once the loss has been set up
Ensure acknowledgment letters are sent out promptly
Review invoices for accuracy and pay approved invoices
Ensure proper documentation is provided to support payments
Request W-9’s for new vendors and ensure accuracy/completeness of information received
Review payments to ensure duplicate payments are not processed
Monitor deductible amounts & communicate same with brokers, insureds & claim handlers
Confirm adequacy of reserves for payment of invoices and communicate with claim handlers regarding same
Collaborate with adjusters to address and resolve any outstanding payment issues
Monitor check status and ensure prompt delivery of payments
Communicating with adjuster to confirm payment details regard to settlements and reimbursements or request additional information as needed
Conduct thorough investigations into payment discrepancies, non-clearing checks, and vendor disputes to facilitate timely resolutions
Maintain requests for wire payments and track check status
Request W-9 forms from vendor, verify information by cross-reference with IRS database before processing payments
Generate and send invoices to customers for outstanding deductibles
Ensure proper accounting entries are made to accurately reflect deductible payments in the system
File closure – Secure the final bill to ensure all necessary documentation and information are provided to close out a settled claim
Provide general administrative support to claims staff, including scanning, uploading correspondence, and sending claim file documents to coverage counsel securely
Work with the collection agency that handles unpaid deductibles to provide them with any necessary information that mya need to pursue the collection
Complete monthly regulatory compliancefor the state of Florida
Assist with control legal spending by validating invoice data to determine where submitted rates and expenses are conforming to pre-determined billing guidelines
Special projects & duties as assigned
Qualification
Required
High school Diploma or equivalent required
Must have a minimum of 3-5 years of experience in an office administrative support role
Strong critical thinking and analytical ability
Demonstrated skills in prioritization, evaluating and maintaining efficient processing of work, and maintaining confidentiality
Must demonstrate a consistently high level of accuracy
Has or will gain a thorough understanding of all claims administrative and professional handling procedures, including familiarity with legal terminology
Must display a thorough understanding of all relevant software; including Microsoft Office, with at least an intermediate level of expertise in Excel
Strong written and oral communication skills are necessary; must have experience composing several types of business correspondence
Must be customer service oriented, a team player, willing to learn, organized, meticulous and flexible
Regular and predictable attendance
Preferred
College degree preferred
Prior claims or insurance experience is preferred
Company
Acadia Insurance (a Berkley Company)
Acadia Insurance specializes in commercial property casualty insurance. Our company began in 1992 insuring businesses in Maine.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Simone Grimes, CPA, MBA
Chief Financial Officer
Steve Rich, CPCU
Senior Vice President & Chief Claims Officer
Recent News
2024-03-06
Coverager - Insurance news and insights
2022-06-28
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