Midtown Athletic Clubs · 9 hours ago
Software Support Analyst
Chicago, IL
Full-time
Hybrid
Mid Level
$75K/yr - $85K/yr
3+ years expMidtown Athletic Clubs is seeking a Software Support Analyst to join their Corporate IT team at the Chicago headquarters. The role involves delivering high-quality software support and training to club associates, enhancing their effective use of systems across member management, food & beverage, and hotel/property management.
FitnessHealth CareSports
Responsibilities
Providing software support to club associates, empowering them to use our software systems effectively and efficiently
Troubleshooting software problems related to our systems
Ongoing training and support for our member management systems called CSI Spectrum
Ongoing training and support for our food & beverage system Silverware which is used across all our club cafés and restaurants
Working directly with fellow associates within the IT department (Business Infrastructure, Engineering and Project Management
Evaluating, implementing, and training associates on new features of the software
Working with the club business units when business practices are not in line with corporate policy
Making recommendations to improve the efficiency, consistency, and accuracy of club software as it ties to our financial system Workday
Manage ongoing projects with the ability to pivot and reprioritize as system, club, and member needs dictate
Occasionally we need to work outside normal business hours to meet business needs (if outages occur that need our immediate attention)
Occasionally need to travel (up to 20%) to our offices in the US and Canada when required
Qualification
Required
Has a bachelor's degree in business, accounting, IT, or have equivalent work experience
Can actively demonstrate our employee core values of being kind, glass half-full, winning together, passionate about helping others, and better than yesterday
Possesses at least two years of ERP software knowledge or mobile app support (CSI Spectrum, Silverware, or Maestro, but not required)
Possesses three or more years of experience or combination of education and experience in billing, claims payment or any area requiring regular use of business payment systems and applications (experience in a membership or club environment a plus)
Understands basic accounting principles
Can help create and execute action plans that lead the team toward objectives set forth by executive leadership
Demonstrates a proven ability to quickly grasp software functionality while delivering excellent customer service
Possesses intermediate level experience with the usage of software applications including spreadsheets, word processing and database applications
Has strong communication and organizational skills
Is highly self-motivated and works well individually, and with diverse teams
Is energized and dedicated to being proficient at problem solving software to support club associates, empowering them to use our software systems effectively and efficiently
Benefits
Complimentary club membership
Benefits: Please refer to the link [here](https://careers.midtown.com/about-us/benefits/) for a copy of benefits and perks offered by Midtown for our full and part time associates.
Company
Midtown Athletic Clubs
Midtown Athletic Clubs provides Tennis, Fitness, Sports, Recreation, Spa Services, and Group Exercise.
1001-5000 employees
H1B Sponsorship
Midtown Athletic Clubs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Alex Schwartz
Chief Marketing Officer
Matt Tilburg
General Manager
Recent News
Company data provided by crunchbase