HealthStream · 15 hours ago
Tier 2 Customer Support Specialist
Nashville, TN
Full-time
Hybrid
Entry, Mid Level
$56K/yr - $56K/yr
2+ years expHealthStream is the leader in healthcare workforce solutions, dedicated to enhancing the quality of healthcare by empowering the people who deliver care. As a Tier 2 Customer Support Specialist, you will provide exceptional product support, troubleshoot advanced issues, and serve as an escalation point for the Tier 1 team while ensuring department goals are met.
E-LearningEnterprise SoftwareOnline PortalsSoftware
Responsibilities
You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training
Provide phone, email support; work closely with clients and with internal teams to efficiently resolve any issues that may come up for CSTroubleshoot and diagnose advanced issues as escalated by our Tier 1 teamsBuild strong relationships with your colleagues and with clients, communicating in a timely, professional and respectful mannerCommunicate and escalate potential and real systemic issues to the Customer Support ManagerParticipate in testing new features and enhancementsYou will have an active role ensuring department goals are metOther duties as assigned
Qualification
Required
Experienced professional with a minimum of a bachelor's degree in healthcare, business, or technical field
Minimum 2 years in a customer service/support or related role
Experience in healthcare organization
Preferred
Experience with HealthStream products from an administrator-level is a plus
Experience in a SaaS business desirable
Experience with Salesforce is desirable
Benefits
Medical, Dental and Vision insurance
Paid Time Off
Parental Leave
401k and Roth
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement
Company
HealthStream
HealthStream is a HealthTech company that provides training, credentialing, and workforce management software for healthcare organisations..
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$13.7MKey Investors
Morgan Stanley Dean Witter
2014-03-19Post Ipo Equity· $2.4M
2000-04-14IPO
1999-05-02Series Unknown· $11.3M
Leadership Team
Jeffrey Cunningham
CTO
J. Edward Pearson
President & COO
Recent News
Home Health Care News
2026-01-15
2025-12-18
2025-12-17
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