reacHIRE · 2 days ago
Business Analyst, Digital Solutions - Fidelity Resume Program
US-NJ-Jersey City
Full-time
Hybrid
Entry Level
2+ years expreacHIRE is partnering with Fidelity Investments to offer a 6-month return-to-work program aimed at professionals returning after a career break. The Business Analyst will help deliver digital experiences by providing business analysis, defining requirements, and collaborating with stakeholders to improve digital solutions.
ConsultingHuman ResourcesRecruitingStaffing Agency
No H1B
Responsibilities
Help deliver world-class digital experiences at scale
Leverage deep research and industry insights
Influence product strategy
Drive implementation across all client and associate touchpoints
Provide business analysis and expertise to shape digital experiences for Wealth & Brokerage clients and associates
Identify opportunities through data-driven insights
Define clear and actionable requirements
Design innovative, client-centric solutions
Support client and field readiness for adoption
Measure outcomes and business impact
Conduct business acceptance testing
Discover the right opportunities using data, feedback & insights
Collaborate with stakeholders and end-users to understand business needs and translate them into clear digital product requirements
Document current workflows and identify opportunities for improvement through digital solutions
Collect and interpret data to support decision-making and measure business outcomes
Leverage experience as a phone associate to provide practical feedback on usability and functionality
Support user acceptance testing (UAT) and ensure digital tools align with business objectives and user expectations
Ensure associates are equipped with the tools, training, and resources needed for successful adoption of digital solutions
Maintain accurate records of requirements, process flows, and system changes
Work closely with product managers, developers, and business partners to deliver high-quality digital solutions
Qualification
Required
Bachelor's degree required in business, information systems or technology related discipline
2+ years of analysis experience delivering customer or associate focused digital solutions or 2+ years as a phone associate supporting customers in a contact center environment or a branch associate supporting customers in our investor centers
Strong analytical and problem-solving skills
Familiarity with digital technologies, platforms, and tools, coupled with an affinity for technology
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite especially PowerPoint
Ability to learn quickly and adapt to changing priorities
Preferred
Experience with a CRM application (e.g Salesforce) desirable
Experience with data mining or APIs a plus (e.g SQL, Bruno)
Experience working on an agile team and familiarity with requirements management tools (e.g. JIRA, confluence) a plus
Company
reacHIRE
reacHIRE was formed by passionate women who are dedicated to bringing exceptional female talent
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.5M2016-06-06Series Unknown· $2.5M
Leadership Team
Addie Swartz
CEO
Recent News
The Wall Street Journal
2023-12-23
HRD America
2023-12-23
2022-10-14
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