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LanceSoft, Inc. · 1 day ago

Customer Service Rep III

Cleveland, OH

Full-time

Hybrid

Entry, Mid Level

$30/hr - $30/hr

2+ years exp

LanceSoft, Inc. is looking for a Customer Service Rep III to ensure both external customer and internal peer satisfaction through effective order management support. The role involves inputting customer orders, maintaining product files, and coordinating with various departments to ensure timely shipments and inventory management.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking

Reviewing and updating daily priority list, customer and product file maintenance

Working with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner

Working with supervisor to help resolve issues and implement corrective action plans where needed

Qualification

Order managementData entryCustomer communicationOrganizational skillsAnalytical abilitiesCustomer-focused professionalismTeamworkInterpersonal skills

Required

A minimum of 2 years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)

Experience entering a high volume of order data daily with low error rate essential

Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential

Excellent organizational, administrative, follow up and analytical abilities

Must be able to work independently without close supervision in a team environment

Must be able to display enthusiastic, customer-focused professionalism

Excellent attendance is a must

Company

LanceSoft, Inc.

Glassdoor4.1

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.

Founded in 2000

Herndon, Virginia, USA

5001-10000 employees

http://www.lancesoft.com/

H1B Sponsorship

LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (55)

2024 (32)

2023 (23)

2022 (25)

2021 (60)

2020 (80)

Funding

Current Stage

Late Stage

Leadership Team

Ram Karuppusamy

Chairman & CEO

Simon Dealy

Chief Financial Officer

Company data provided by crunchbase